Purchased apps missing from App STore

are you sure the appleID is signed in?

Rudegar,

The issue is not sign-in: the apps are there, but the screen is blank so you can't see them. I can tap on different parts of the blank screen and get the (invisible) app's page to appear. Depending where I tap I get a different app that I've bought.

Problem started spontaneously yesterday morning on my ipad 1 and ipad 3.

If you don't have this issue, it is hard to grasp what those who do have it are experiencing. And the standard fixes don't work. I've tried them all.

OP, you are not the only one. This seems to be a pretty common issue right now. I am seeing a lot of posts on other forums as well. Hopfully a quick fix is in the works and will be pushed soon.

I am having the same problem on my iPad 2. All of the purchases are still there, i checked them on my computer, but i am unable to view them on my iPad. Hopefully Apple will fix this soon.

I am having exactly the same problem on both my ipad2 and ipad3. It happened simultaneously on both since yesterday after I updated the apps on them. The apps are definitely there but you just can't see them, just as Boece described above. I tried signing out using the button at the bottom of the same screen. I got 2 lines of display after signing out which looks like some kind of display attribute. I then tried signing in again from within the app, it gave me an error box saying cannot access iTunes store and nothing else. But after I closed the app and open it again, I was actually signed in! Still no display of the purchased apps though. I think someone at Apple may have pushed some incompatible scripts onto the sever side or something.

BY the way, this does not affect iPhone. It is fine on my iPhone.

It's going to be interesting to see if Apple responds to my query on this. I sent them a question about this very issue and I'm doubtful they'll reply to it.

1. Yes, the apps are still there but "invisible".

2. However, I'm noticing some apps which I purchased are *not* showing up like Bento...I had version 3 and I understand version 4 is out...but I can no longer download version 3. Is that normal? Shouldn't I be able to download apps I specifically purchased even if an update is out that essentially nullifies my previous licensed copy?

3. I took the precaution of using iTunes to get a snapshot of all my apps with purchased codes using my PC with iTunes installed. They all appear there but I did this for precaution measures to make sure I remember what I purchased. So Apple does have a record of my purchases.

Once a new version is out, the older versions of the app is no longer available through the store.

Apple does state in the downloading of past purchases website, that if an app is no longer in the app store than you can't download it again and since once an app is updated, the older version is removed from the app store, meaning that you cannot download an older version of a paid app if you delete it. You can download the new version at no charge, but the older version is gone.

If you sync with iTunes then the older version of the app should still be available for you to sync back to your iPad from iTunes.

I checked in the Purchases tab to see if Bento would be listed...but Bento is not showing up...even though I paid for version 3. Clearly I should be allowed to download the copy I purchased....but if you're saying I'm allowed to download the new version without charge...then this isn't happening to me because Bento is not showing up at all on the Purchases tab.

I don't know what vendors policy is for people who purchase "new" versions of software...for example...Bento 3 and after Bento 4 comes out...what happens if you paid for version 3 when version 4 comes out? I should be allowed to get the new version free of charge *unless* the vendor states you have to repurchase the item if they release a new version. This is the case I'm experiencing when I try looking for Bento on my iPad. BTW, I did not get the new update for Bento when version 4 came out. This was out before I experienced the whole "invisible" apps mystery on the Purchases tab two days ago.

You are allowed to download the newest version of the app if you paid for a previous version. I download purchased apps again all the time if I delete them from the iPad. I have done that about 10 times in the last few months.

Do a search in the iPad app store, go to the featured tab and type in Bento in the search field and then hit Search on the keyboard. The app should show up in another window. It should say "Install" next to the app icon. Or you can tap on the app icon and the app description page for Bento 4 for iPad should open up in the app store. It should say "Install" under the app icon on the description page. Tap on "Install" to download the newest version to your iPad.

I believe the problem is fixed. I went to my iPad3 this morning and checked the Purchases tab. Now they're all there and no longer "invisible". This pretty much confirms my suspicion as someone noted on the forum that it was probably a malformed script on Apple's server that was the culprit.

So we're you able to get Bento back then at no charge?

No...I wasn't. Instead I had to purchase Bento (version 4) to get it on my iPad. Apparently I only had version 1?! I can't understand why I wasn't given Bento updates for so long and only now did I see I had to purchase version 4. In any case, I decided to purchase this version to be sure the "invisible" app mystery was indeed gone. And so far so good.

When you stated this ....

"I can't understand why I wasn't given Bento updates for so long and only now did I see I had to purchase version 4."

It made me think that there might something more to this, so I started to look into it a little further.

If you actually had Bento for iPhone on the iPad which is still in the 1.2.1 version and you now purchased Bento 4 for the iPad - then you would be charged again. They actually are two separate apps and would have to be purchased separately. Are you sure that you weren't running the iPhone version?

You can see here that the iPad version is Bento 4 for iPad and the Bento App for the iPhone is still just called Bento.

If this is the case in your situation - The only mystery then would be why you do not see Bento for the iPhone in your purchased apps list.