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iPhone 5 Touchscreen Problems

Just unboxed the iPhone 5 and for the most part it's great. But one big problem has been occurring with the touchscreen, which I've heard is new (integrated with the display itself versus a separate capacitive layer as in past iPhones). I'm curious if anyone else has been having this issue or has any suggestions on what to do...


The touchscreen acts up by "sensing" my finger even when it's not actually touching the screen, but is just very close. This happens gradually at first, then it seems to get a little worse, requiring me to use more exaggerated gestures to actually get the phone to do what I want it to do. Eventually the phone will just respond to my hand waving above it even several millimeters above the screen, and seems to go haywire. It starts missing the letter/button that I'm trying to type. Sometimes the whole screen freezes to where I can't swipe to unlock, slide between home screen pages, etc. Although the physical buttons like the home button and standby button do seem to still respond despite the touchscreen being messed up or frozen, it doesn't get rid of the problem when I go back to what I was doing.


Eventually, I end up resetting the phone by holding down both the standby and home buttons simultaneously for a few seconds. When the device powers on again, it seems to have done the trick and the touchscreen is back to normal. However, the problem reoccurs with a fairly high/annoying level of frequency. (I mean I've only had the device for a few hours total and it's already happened at least half a dozen times.)


Has anyone else experienced this? Does this sound like I have a lemon or could this be a general issue? I wonder if it can be fixed with a software patch or if I need a replacement screen/device. Pretty frustrating to deal with right out of the box, and I don't really want to go anywhere near an Apple Store today with all the craziness that's probably taking place...

iPhone 5, iOS 6

Posted on Sep 21, 2012 12:58 PM

Reply
243 replies

Dec 8, 2014 8:21 PM in response to iplon

I'm having a similar problem on an iPhone 5s in that the touchscreen freezes after 5-10 seconds of use after being unlocked. When it's unresponsive, there are usually some thin, white/grey vertical lines on the screen and some horizontal lines that line up with the icon borders. After the phone is locked and unlocked again, it will work for 5-10 seconds again. Tried turning off LTE and location services with no luck and tried restoring with no luck. IOS is 8.1.1 but the problem was there before the last two IOS updates as well. Been dealing with this for awhile now. Phone is 14 months old and out of warrantee.


Is this a touch screen/digitizer problem or is it possibly just at bad cable connection inside the phone? Should I attempt to open the phone and check the ribbon connectors or should I take it to Apple for a $299 replacement (already talked to a "genius" and that's what a replacement would cost...) I live in Ontario Canada. What should I do?


Thanks,


Mark

Dec 23, 2014 2:21 PM in response to westlawn51

I've had my iPhone 5 for 1 year and 8 months, and 9 days ago my touchscreen just died completely, the phone is completely useless. After the Tech THOROUGHLY checked over the condition of my phone before being sent in for the wake/sleep button and battery recall repairs, he told me that for my phone being almost 2 years old, it was in PERFECT out of the box condition, not even so much as a faint scratch ANYWHERE on it. And that after over 650 charges my battery was still at a 90% overall capacity(which he said he had never seen before).

I restarted the phone hundreds of times and reset it twice(the phone worked for a very small window of time before it went back to not doing anything), but after 9 days, 145.95, a new screen, 6 "genius" appointments and a very loud public argument with the Manager in the middle of a very crowded holiday Apple store, my phone STILL isn't working and the loaner they gave me while it's being repaired still isn't set up, it won't find my cellular service provider, so I basically have a 799.00 loaner calculator for the next 10 days. Basically, in a nutshell, the Manager told to "F" myself because I didn't pay the additional 99.00 for the extra year of Apple Care and all they will do to "help" is take the 145.95 that I just wasted on an repair that was not needed and they will credit that to the purchase of another new iphone, because the Manager said he did not feel that recall repairs will actually fix the phone issue.


My VERY LONG story shortened as much as possible...cut your losses, save yourself ALOT of time, money and stress and just switch to a better quality phone(I know that idea REALLY *****, but trust me, dealing with Apple on this just is NOT worth it!! I know from 9 days, and counting, of first hand experience). In the end, the Apple store Manager offered to give me a brand new iphone, if I would remain an Apple customer and I told him that after everything I experienced from them, that they couldn't pay me to touch their crap anymore. This iPhone 5 was first and it will most certainly be my last experience with Apple. And in the end I'm the stupid ******* that actually fell for their marketing and branding ploys and "drank the kool-aid" and bought the phone so I have no one to blame but myself. I'm still waiting for my old phone to be returned from being repaired, as soon as it is, I'm going straight to my cellular provider and rather than spend 755.00 plus tax for a new iPhone(with Apple Care and after my 145.00 discount), I'm going to spend 250.00 to end my contract early with Rogers and switch back over to a Samsung phone(and then write Samsung a formal apology letter for having ever strayed from them in the first place).


Sooo yeah, not the most favorable response, but seriously, don't waste anymore time or money on this Company, they were inferior 20+ years ago and they're still inferior now. The ONLY thing Apple has going for them are amazing Branding and Marketing departments, those guys could sell a ketchup popsicle to a woman in white gloves..I would know, cause my hands are stained to ****. LOL!

Sep 17, 2015 2:59 AM in response to westlawn51

I have just now started to get these same problems. I've had my iPhone 5s for 20 months (1.75 year).


These issues suddenly break out with no apparent cause:


  • Touch coordinates are misplaced – only one icon on the home screen will activate no matter where I press or swipe
  • Holding my finger one centimeter above the screen will activate touch(!)


A force restart is necessary to get rid of the problems, but after a while they come back again.

This thread is pretty long and has been dormant for a few years, so I simply wonder:

  • What should I do?
  • What kind of support can I expect from Apple?


I really don't want to reset the firmware/erase everything on the phone without being able to import a backup again, if that doesn't actually fix the problems. I have spent a lot of time setting the phone up, and having to redo everything would be an enormous waste of time and assets such as message history, etc that I have vested in the device.

Apr 17, 2016 3:30 PM in response to StutlerT

I have about ten different chargers and it happens on both my iphone 5, and my 5s with all of them

i would say the problem is the same as with many current issues;

in the 'old days' a bycicle had two wheels, a chain and some cogs, and thats all there was to get crosses circuits with, easy to find one of 5 basic possible bugs or problems

then came the bycicle 7.0 (i.e. iOS 7)

with gears. This incremented the amount of possible cross wires which could create potentiial scenarios (bugs)

then came the motorcycle with all its carburettors, spark plugs, and other 'mod cons'

suddenly, from a byycicle, we have the aeroplane (ios 9.3 ) with its tracking systems, gps, internet, apps with iads, menu options galore, and millions of possible cross circuits and bugs that might overlook little possible issues that might cause things to go awry.

My point?

Every furtherance of functionality and menu options, creates an ever more complec labyrinth of possible bugs.

And so here we are, with a mess on our hands, call 'iOS realeases that are thrown on the user and slowly improved as the bugs appear.

However, the complexity of the system, and the compartmentalisation of the different development departments, means that for every bug solved, three new ones will be created.

We have reached the stage of internet and software development, where the mess can never, ever, ever be made into a perfectly working system that works well with all devices.

We have gone too far, and overtaken ourselves.

Moral;

We are going to have to live with it.

Conclusion;

This is the beginning of the end of an era, and it will take a decade or so, to change the face of ineractive communicative consumer technologies, and the shape and status of interfacing with the virtual world.

Right now its all glass screens and peer through a 2D interface. Pretty soon, it will be no device, and spread your hands onto a glass surface (be that a restaurant table, bathroom mirror, or a glass wall in a public place), and we wont have any device at all on our person, rather, use rfid tags embedded in our skin, clothing, or even retina contact with whichever public intelligent glass surface we wish to use as an interface (including holographic virtual 3d projected instrumentation), all controlled by one single satellite based A.I. with a cloud based brain/operating system, plugged into wikipedia, and all other global databases, including weather, legal, language tech, travel, news, and consuemr shopping.

Our gps locations will also allow us to walk away from giving a spreadsheet and slideshow on a restaurant table, and as soon as we walk away, our data will go with us, and the people left sat at the table, will not be able to access our personal data, because it will only be accessible through our retina, dna, gps, and fingerprint recognition systems.

Until then, hold on that brick in the hand we call an iPhone..

May 25, 2016 3:07 AM in response to westlawn51

POSSIBLE SOLUTION

Hi everyone,

I ran into this problem myself the other night after managing to break the screen on my new iPhone SE after 6 days of ownership. Realising it wouldn't be covered under warranty I attempted to fix it myself and bought a replacement iPhone 5S screen (which is being advertised as the same as an SE screen) and it didn't work. I bought another assuming the first was defective and again the same issue, black lines on the left hand side of the screen. I eventually got hold of a replacement SE screen and after installing it and reassembling the phone I found that the touch screen sensitivity was way off. The screen worked and you could press anywhere on it but if you pressed in the same spot several times the screen would become unresponsive. It gradually get better the longer the screen was on but as soon as you pressed the screen was locked it seemed to start again. I tried a hard reset, factory reset, resetting without a backup and non of this helped. I then popped the screen off again and reconnected the cables hoping I had not connected them properly. Again nothing.


So I decided to take it all apart once more and start from scratch. After dismantling everything I found that on the back of the screen, beneath the metal protective cover, there were greasy marks everywhere. It was almost as if someone had wiped grease on it (most likely caused by me!). I took some LCD cleaner and tissue paper, cleaned it gently and let it dry off. Reassembled the phone and the problem was gone immediately.


Now I'm not suggesting you go off-roading and take apart your phone but this worked for me.

I felt since so many people were having this issue it was worth sharing.


I hope this helps.

Nov 10, 2016 6:09 PM in response to westlawn51

I had a iPhone 6 then it broke so I borrowed my grandmothers old iPhone 5 and it lagged when charging and when it was not charging it ****** me off hit at least I had a phone but my new phone came in 2 days ago the iPhone 6s I transferred everything from the 5c since I had my stuff on it to this one I'm using now and it lags when I charge it and it really ****** me off like a lot... it's software I feel like

iPhone 5 Touchscreen Problems

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