New Headphones w/iPhone 5-Bad Connection

Dave -I have this same problem! What a bummer huh?!

My earbuds and headsets work in my other devices but not on my new i5! I get a little static intermittently and can hear only if I press the plug into the jack. As soon as I release - nothing. I just finished synching up all my music on iTunes and now can't even listen to it. Need to call to find out what to do about a replacement but certainly don't want them to repair it since I've had it out of the box for less than 24 hours!

I wonder if this is a common problem or if we were just unlucky!

~b

I am having the same problem! I have to tightly hold the ear phone connector in the jack to get the ear buds to work. They sound great but obviously this needs a fix. I also put a shield on mine and have only had it one day.

N

Brought my phone into the local store...they were able to get it to work. I think my problem may have been that the earbud jack was not fully "snapped" into place. I've tried various headsets and earbuds throughout the day and when I use a bit more force to connect - I haven't had any problems. I have an Otterbox case which is a little thicker and as a result I may have thought the jack was all the way in when it might not have been. Fingers crossed that it was user error on my part!

~b

OK, I pushed a little harder to get it to "snap" and that worked! How simple and weird that I didn't push hard enough to begin with. Thanks!!

N

I also had this happen I pushed jack in until it clicked but still go the static
after I disconnected and connected again a few times it works great I think it was the clear coat that I got on my phone that caused that mere mm difference

Yep, just pushed it in till it "clicked" ...Thanks Kansten . I knew I couldn't be the only person w/ this issue. I've been saved from making a trip across town YAY. It worked fine the 1st time I hooked the earbuds in ..I guess I didn't noticed I pushed it in till it clicked...IDK...bottom line it works now.

I had the same problem with the earbuds. Guess I was afraid to push the cord into the phone too hard. After reading some of the posts, I pushed the cord in until it snapped in tightly and the earbuds work fine.

I have the same problem. I tried to push it harder but nothing happened. I tried my headphones with other devices and they work just fine. I also tried 3 different headphones... What can i do beside taking it to the apple store ? I have the phone for like 10 days. When i got the phone i tryied and everything worked just fine.

This solved my problem. Push a little harder and get it to "snap"!

A little tougher with the OtterBox when you have big fingers I guess. 🙂