Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Dell Inc. Inspiron N7010 iTunes 10.7.0.21 QuickTime not available FairPlay 2.2.19 Apple Application Support 2.2.2 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile De

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

Dell Inc. Inspiron N7010

iTunes 10.7.0.21

QuickTime not available

FairPlay 2.2.19

Apple Application Support 2.2.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0032B09C094C1B88



Current user is not an administrator.

The current local date and time is 2012-09-26 16:25:35.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Intel(R) Graphics Media Accelerator HD





**** External Plug-ins Information ****



No external plug-ins installed.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {4C5C6911-9B8F-4CAF-BCB3-36495F443DC9}

Description: Microsoft Virtual WiFi Miniport Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 07:00:00 1970



Lease Expires: Thu Jan 01 07:00:00 1970



DNS Servers:



Adapter Name: {9A01C758-72D3-4F24-8B9C-402D925B9FC5}

Description: Intel(R) Centrino(R) Advanced-N 6250 AGN

IP Address: 192.168.1.5

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Sep 26 15:09:47 2012



Lease Expires: Sat Sep 29 15:09:47 2012



DNS Servers: 192.168.1.1



Adapter Name: {B98F7EEA-03A3-4616-B167-E9E4C6A09439}

Description: Intel(R) Centrino(R) WiMAX 6250

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 07:00:00 1970



Lease Expires: Thu Jan 01 07:00:00 1970



DNS Servers:



Adapter Name: {70E7745B-22AB-41A8-A36B-393DCE93A39A}

Description: Atheros AR8152 PCI-E Fast Ethernet Controller

IP Address: 192.168.1.4

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Sep 26 15:09:33 2012



Lease Expires: Sat Sep 29 15:09:33 2012



DNS Servers: 192.168.1.1



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-09-26 16:17:01.





**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),



E: HL-DT-ST DVDRWBD CT30N, Rev A100

Drive is empty.







**** Device Connectivity Tests ****



iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.

Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.



No FireWire (IEEE 1394) Host Controller found.



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

iPhone 4, iOS 5.0.1

Posted on Sep 26, 2012 2:32 AM

Reply

There are no replies.

Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Dell Inc. Inspiron N7010 iTunes 10.7.0.21 QuickTime not available FairPlay 2.2.19 Apple Application Support 2.2.2 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile De

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.