Remote App for Iphone & Ipad not working properly with new IOS update

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Remote App for Iphone & Ipad not working properly with new IOS update

Eversince I updated the IOS of the Apple TV a couple of days ago I can not use the Iphone or Ipad remote app to play any of my video playlists that I had already created and used hundreds of times. If I select a title anywhere in the playlist to begin playback all I get is the app resetting itself to "connecting to" the apple TV devices; nothing will play. If I use the on-screen display to access the playlist then they work correctly, but that takes a lot more steps than what is needed with using the remote apps. PLEASE FIX THIS

Apple TV, iOS 5.1, ATV 3

Posted on Sep 26, 2012 8:43 AM

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Answer 1

b j t

Level 4

3,698 points

Sep 26, 2012 11:14 AM in response to Symphonyhd

Have you updated the Remote App to the latest version ?

Apple Feedback

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Answer 2

Symphonyhd Author

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Sep 26, 2012 11:18 AM in response to b j t

I am running version 2.4 which looks to be the latest version. I'm hoping a newer version comes out that fixes this. I'm also interested in seeing if anyone else has this problem with video playlists, I haven't tried a music playlist yet, I will when I get home tonight. If anyone else who's reading this has some video playlists try to start a playback with a title about halfway down the playlist and see if it plays when using the remote app.

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Answer 3

apjimmy

Level 1

11 points

Sep 26, 2012 2:20 PM in response to Symphonyhd

I have the same problem. Just upgraded that appletv and it does exactly what you describe. I select an time the playlist, then the apple tv seems to restart (the screen goes to the spinning dial and then bak to the star card screen) and the remote app reconnects t the apple tv. The same is for my iPad running. 5.1 and the latest remote app and the iPhone running iOS 6 and the same version. Wish i could revert to the old version the apple TV.

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Answer 4

Symphonyhd Author

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Sep 26, 2012 2:27 PM in response to apjimmy

At least I know it's not a problem with just my set up. I'm going to try and reboot the Apple TV when I get home tonight. It would be great if someone from Apple were to look into this and respond, it's a pretty easy thing to test out.

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Answer 5

b j t

Level 4

3,698 points

Sep 27, 2012 2:08 AM in response to Symphonyhd

Symphonyhd wrote:

It would be great if someone from Apple were to look into this and respond, it's a pretty easy thing to test out.

Apple do not participate in these forums, if you want to bring this to their attention you can send them feedback here: http://www.apple.com/feedback/

You can also call them: Worldwide support telephone numbers

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Answer 6

Symphonyhd Author

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Sep 27, 2012 8:09 AM in response to b j t

Thanks for the info, I just submitted some feedback.

BTW I checked last night and music playlists also do not work correctly either

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Answer 7

apjimmy

Level 1

11 points

Sep 27, 2012 10:54 AM in response to Symphonyhd

Is it possible to "re-flash" the 5.0.2 firmware? It's a ATV 3 (i.e. no USB port). I've downloaded it from another link, but I can't help feeling re-flashing may be a bit of a problem.....Any ideas?

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Answer 8

Symphonyhd Author

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Sep 27, 2012 11:07 AM in response to apjimmy

The ATV has a usb port on the back, I was thinking of trying to back rev the software too but it's a micro USB port, not a mini USB port and I don't have that cable. I may try and do it over the weekend. This is a frustrating problem all caused by untested software from Apple

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Answer 9

Sep 29, 2012 6:27 AM in response to Symphonyhd

Hi, I have been using the remote app for quite a while, and it worked great! Now, I've just updated it no longer works at all! I have the original Apple TV, with lots of purchased, movies, music, seasonal television and old television shows, that I can no longer watch! I just spent $19.99 for an HD movie, and can't view that either! I've spoken to Apple about it, but they're not really concerned, and it's so fustraiting! All I want is to be able to go back to the original remote so that I can view the things I've purchased!

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Answer 10

Symphonyhd Author

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Sep 29, 2012 9:44 AM in response to debra fromwinthrop

I got my hands on a micro usb cable in an attempt to revert to the previous IOS which did work very well, but my Apple TV was not recognized in Itunes so I couldn't install the previous OS. Any one have any ideas???? I'm really regretting installing IOS 5.1. Thanks for NOT testing your software Apple and screwing your customers

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Answer 11

apjimmy

Level 1

11 points

Sep 29, 2012 10:11 AM in response to Symphonyhd

Power off the apple TV. Connect the cable from the ATV3 to the Apple. Power on the ATV.

That's what I did to see the ATV in itunes. About to try to restore to 5.0.2 myself.....

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Answer 12

Symphonyhd Author

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Sep 29, 2012 10:22 AM in response to apjimmy

Thanks I'll try it again, please let me know if installing 5.0.2 fixes everything

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Answer 13

apjimmy

Level 1

11 points

Sep 29, 2012 10:48 AM in response to Symphonyhd

And it failed.... I could attempt to restore the 5.0.2 IPSW, but probably becuase it's an old version it wont install. Time to wait for Apple to come up with a fix.

Unless anyone knows how to restore to an old version of ATV firmware?

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Answer 14

b j t

Level 4

3,698 points

Sep 29, 2012 11:46 AM in response to apjimmy

Apple do not support the downgrading of iOS.

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Answer 15

appfanpk

Level 1

4 points

Sep 30, 2012 6:48 PM in response to Symphonyhd

I am also having same problem. I am not sure which upgrade is a problem though.

here are my devices, their version and status

iPhone 4 iOS 5.1.1 - remote app 2.4 - remote app reinstalled - no Apple TV, no home sharing.

iPhone 4 iOS 6. - remote app 2.4 - remote app reinstalled - no Apple TV, no home sharing.

iPad 2 iOS 6. - remote app 2.4 - remote app reinstalled - working, shows all Apple TVs and home sharing

Apple TV2 - 5.1(5201) - home sharing not working

Apple TV3 - not upgraded - home sharing working

I had installed remote on iPad and iPhone 4S multiple times. iPad suddenly started working.

I have not upgraded ATV3 because I am afraid that if I upgrade that it will same issue.

Any thoughts, work arounds?

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