just got iphone 5, att internet wont work

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just got iphone 5, att internet wont work

I got my iphone 5 a couple of hours ago and set it up. I synced it with itunes, got the apps I needed and put my songs on there. I just went out with a friend and I tried to use the internet, but it said it couldn't connect to the internet. It says ATT on the top with 5 bars, no 4g or 3g though. Calls and texts work. This is an upgrade from my line that had a regular phone with calls and texts, no internet plan. When I ordered this phone from apple, i selected the internet plan of 3gb with att. I can't figure out why it wont connect to the att internet, when I did a google search on this problem, all I found was that you are supposed to connect it to itunes to activate and it should work

any help is appreciated thanks

Posted on Oct 10, 2012 6:07 PM

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Answer 1

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Sk8Dreams

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Oct 10, 2012 6:13 PM in response to CrazyPotatos

Go to general/settings/network and make sure that Cellular is ON. If is already on, then call ATT.

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Answer 2

CrazyPotatos Author

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Oct 10, 2012 6:15 PM in response to Sk8Dreams

settings>general>cellular ON

is what it says

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Answer 3

Sk8Dreams

Level 3

900 points

Oct 10, 2012 6:25 PM in response to CrazyPotatos

Can you make and receive calls?

Check settings/general/restriction (though I doubt that's it)

Reboot the phone (hold down the power and home buttons at the same time until you see the apple logo. Ignore the "slide to power down" message)

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Answer 4

CrazyPotatos Author

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Oct 10, 2012 6:29 PM in response to Sk8Dreams

yes, I just chatted with the att people and they told me to reset the network settings (i feel so stupid) and that worked.

I've been using apple products for 5 years and I couldn't even figure out how to connect my iphone to att LOL

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Answer 5

Sk8Dreams

Level 3

900 points

Oct 10, 2012 6:31 PM in response to CrazyPotatos

Don't feel stupid. We all have those moments when we are just stymied, even though we should know better. Glad it's working now. You're going to love it.

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Answer 6

Mar 20, 2013 8:52 AM in response to CrazyPotatos

Additional information that may help others:

If you activated your new ATT iPhone 5 online and don’t get any indication of an internet connection via cellular data, it it most likely because your Data Plan did not transfer. First try the “Settings/General/Reset/Network connections” exercise, if that doesn’t work, you will need to call the carrier’s tech support.

It is my understanding that the iPhone 5 has different internal ATT code numbers than the iPhone 4. So, when you upgrade to the new phone and activate online, the data plan goes away … a call to ATT tech support will correct this. (They will internally stop your old iPhone 4 data plan and activate a new iPhone 5 data plan, albeit with the same cost/data package.)

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Answer 7

Aug 13, 2017 8:10 AM in response to CrazyPotatos

One of my customers had the same issue today. Simplest fix for them was to reset the Network settings to factory settings

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