remote app not working with iTunes 11

Same problem here! From the remote app playlist, a track plays fine but from the artist list the remote app will not find the track and show: "The song "x" could not be played because the original file could not be found."

I have the same problem constantly. Remote app 3 on iOS 5 and/or 6, with iTunes 11.01. I can't seem to fix it no matter what I do. The bottom line: iTunes 11 is a disaster....along with iOS 6.

I wish I had never updated either one. I still have one iOS device (my phone) on iOS5 thank God.

I don't know what's going on at Apple these days. Every new software update is a total crapshoot. And these are not new updates. They are months old. But they tend to remain worse than the versions they replaced. Reminds me way too much of Windows in the old days: "Updates" solely for the sake of change, complete with a myriad of bugs. Whatever happened to "It just works."?

Chris

Has anyone found a solution to this yet? I was able to solve this problem about a week ago using the suggested log out of iTunes store, reload Remote app, etc. workaround, but that isn't even working anymore. I can play anything that is on a playlist, but if I just select an artist, or an album, I get the "song could not be played because the original file could not be found" error message.

***?

I found found no fix that sticks.

As for a workaround, what I have done, while a bit of a kludge, does allow me to stream music remotely.

I shared my iTunes library, connected to it using the "Music" app on my iPhone, and then used Airplay to stream from my iPhone to my Airport Express.

Certainly an inelegant solution, but it does work.

I would strongly urge anyone following this thread to log a bug with Apple, and reference this thread.

Thanks BG. Using the "Music" app is a good trick. Actually didn't know I could access my library this way, even though I've wanted to in the past and couldn't figure out how (it was simply because I hadn't logged in via the prefs under the phone Settings). Only problem is if you have multiple Airport Expresses, as I do, you can only stream to a single one from the phone, and it doesn't include the computer/source. Oh well - it is a workaround.

Using this method reveals how really messed up the Remote app is, particularly in how I navigate through my very large library. Reportng more bugs/issues.

Just want to weigh in as another user with the same problem. Mac Mini, OS X 10.8.2, 26K songs in iTunes, two iPhones with iOS 6, 1 Aiport Base Station and 4 Airport Express. I can see my entire music library, search and find any song, but none "can be located". Very frustrating!

Thank you! Remote app was giving me this error and your directions worked for me. Thanks again. Greatly appreciated.

Been equally frustrated since upgrading to iTunes 11 with Remote on iPad mini and iPhone 5. However found by accident if click and hold the track name and add it to "Next play" this kind of works-I no longer get the "file not found" warning as before.

Hi all,

Until they solve this bug I found a temporary solution that worked for me.

Since Remote works while you see the album/song that you want to play, just make that iTunes show all your Library:

On iTunes window Library click on Songs view to show all songs. If you have enabled the Column browser, click on 'All' item list at the top of every list (Genres, Artist and Albums). That will make iTunes show all your songs.

Hope that helps.

Very frustrating how long this issue is going unaddressed. It seems like it's been an app that used to work, and then has gotten progressively worse. I've resorted to using my old iPhone, with the old version of Remote, (which by the way still works fine - so the bug is in the iOS app, not in the iTunes update).

Just chiming in here as I am experiencing the same issue. No fixes here other than quitting iTunes and restarting but the problem does come back from time to time. Details:

Mac is running 10.7.5

iTunes 11.0.1(12)

iPhone 5, iOS 6.0.2

Remote is latest version as of this reply.

I have rebuilt my iTunes library, no help.

I do not use WiFi Sync for my iPhone though I did in the past.

This happens with another iPhone in the house that is identical which has never sync'ed to this library.

Hope this helps get some more traction on this issue. It is SO annoying.

Maybe that will help some of us (well, I hope...), here is the way I fixed my problem :

I had to desactivat proxy HTTP on my ios device (ios 6.0.1).

I think I've figured the issue (at least for me). It's that on the iTunes application, I have chosen the SONG view, and then have the COLUMN BROWSER turned on with an ARTIST filter.

On the Remote App, if I choose a song from that Artist, it plays fine. If I choose a song from a different Artist, I get the failure message. Selecting the ARTIST View in iTunes does not exhibit this bug (i.e. can play any artist, not just the one that it was filtered to).

I'm on the phone with Apple Tech support trying to get them to forward this bug to the iTunes and/or Remote Application developers. Can anyone else verify that this is the root cause for them too? That is, selecting ALL for the Filter, or not using the SONG view with an ARTIST filter means the problem doesn't occur?

I think you have something there. I am able to duplicate your findings.

When I have an artist filter selected, I can play any song from the selected artist, but get the error when I select a track from a different artist. When I select "ALL" from the artist list, I appear to be able to select and play anything. To verify, I then filtered to a different artist, was able to play tracks only from that artist, then I again removed artist filtering, and it allowed access to all.

I guess the trick for the time being will be leave iTunes without any filtering applied if I plan to use Remote.

Good find!

I wonder if this is ONLY an issue for those of us that use the column browser rather than any of the new views?

Brian