Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

when i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it

when i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it help

Posted on Jan 13, 2013 10:06 PM

Reply
1 reply

Jan 13, 2013 10:38 PM in response to Todd Sherman

Hello Todd:


I had this very same problem when trying to activate iMessage and Facetime on my iPad. When I signed into my account, I actually wasn't even presented with the option of a phone number - notwithstanding the fact that I was contacting others (and being reached by others) by my phone number on my iPhone. Having both the iPad and the iPhone on, I kept trying to turn off and on both iMessage and Facebook in Settings on both my iPad and iPhone, hoping that that they would eventually sync. But this proposed solution by others was unsuccessful for me.


Then, I found out what the problem was: When my iPhone was activated, it automatically registered my phone number for contact purposes. I was using iMessage on my iPhone for quite some time without actually being signed into my Apple ID account. When another device - such as an iPad or iPod - is being used for iMessage or Facebook, you are prompted to sign into your Apple account, using your username and password. These two devices will not register your phone number as an option for contact unless your iPhone is signed into your Apple account as well. In other words: your phone number will not be synced.


Go into your "Settings" on your iPhone and click on "Messages". Scroll down and click on "Send & Receive" (which should be followed by your phone number). On the next page, you will be able to determine whether or not your iPhone is using the Apple ID for messaging purposes. (Note: This information applies for Facetime as well.) If it is using your Apple ID for messaging, than at the top, you will see "Apple ID: <your particular e-mail account>" in Blue text. However, if you are not using your Apple ID for messaging, than you will see the words: "Use your Apple ID for message". Even though below this you will see your phone number checked as the contact source, you will want to click the tab that says, "Use your Apple ID for message". Sign into your account (just as you must sign in for iMessage on your other devices), and just choose your phone number as the "Send & Receive" contact. (The option of the e-mail will be there too, but you don't have to check it. And later on, you can delete it as an option.)


Now that all of your devices are signed in using your Apple ID, the other devices should register your phone number as a choice. It may take a little while, however. What I did was sign out of iMessage on my iPad, and then sign in again. If the option didn't appear, I just went back and signed in again, and kept doing this until the option for the phone number appeared.


Again, this will work for Facetime as well. The solution is to sync your iPhone account with the other devices by using your Apple ID for messaging (and Facetime) purposes.


I hope that this works for you, Todd! ~ Brian 😉

when i send a text in iMessage the person receiving it gets it from my email address... how do i change that. and in message settings the receiving thing has my email and phone number but my phone number is gray and i can't click on it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.