Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 4S keeps shutting down before battery is low

Why does my iPhone 4S keep shutting down when it shows I still have 30% battery or more still available? For example...my last phone started shutting down at 30% and by the time I took it to the store a couple weeks later, it was shutting down at 88% (they saw it for themselves, ran diagnostics, and came up with no issues). Getting a new phone every 3 weeks is not ideal. I'm on my 2nd replacement phone in 2 months and it started back up yet again-shut down at 31% a couple days ago. I charge the phone to 100% and it never fails, it shuts down at a higher percentage each day (it shut down at 35% today). I have done everything Apple Support has suggested with no luck (including full restore). Is anyone else having this problem? Any suggestions?

iPhone 4S, iOS 6.0.1

Posted on Jan 28, 2013 4:03 PM

Reply
Question marked as Best reply

Posted on Jan 28, 2013 7:24 PM

im having this problem too it shuts off at random percentages! i notice it usaully does it when im multasking... talking and surfing or music and surfing.

idk i dont have applecare so im screwed

60 replies

Mar 26, 2013 10:03 AM in response to bkwdesign

I made it a record 17 days with no problems but over the past 48 hours my phone has increasingly died at 18%, 23%, 29%. Same pattern as always. No apps running, using it for simple tasks, texting and phone calls, no warning, just dying. I only have my contacts, 1 email account, my music, and my facebook account. It started acting up 3 days after I added the facebook app. I deleted the app from the phone and it did not change anything, it still died at 29%.


This is my fourth iphone 4S. I have no other ideas. Apple does not help me when I go into their store. All they do is replace the phone.


Has anyone found any solution to this problem?

Mar 26, 2013 10:09 AM in response to nk123

Exact same problem. Tried updating to iOS6.1.3 (Cheers, even worse battery drain that the last few updates) and a full restore. Keeps happening. Yesterday was at 48%, took me 5 minutes to restart. I have apps on there like a bus ticket, so this nis costing me money when it happens.


I did pop into an Apple store, but as the phone is 14 months old, they want me to pay to replace. Which is disgusting. I've already been hit with the power button issue (seen over 100 complaints about it on the net, yet Apple say not a HW problem) and lost everything during the update from iOS5 to iOS6 (whats the point in an ota update that requires a pc connection straight away?)


Any solutions? Due to the shoddy service and rip off pricing, I'll be leaving the iPhone after many years, but as I have 10 months on a contract, help would be nice.

Mar 26, 2013 10:21 AM in response to WarrenD1

My iPhone 4 (16 GB) has been somewhat better since I turned off the diagnostics logging.

However, it hasn't been perfect. So, I have no culprit to blame just yet.


My wife bought her iPhone 4 (identical model as mine) on the same day, same sales rep.

She lets the kids on it all the time.. no big deal to have a zillion apps running on hers.. she's never really experienced this problem. She does have to use the software version of the 'home' button - as her button seems worn out.


She is having problems with her latest update to the Facebook app.. but.. it's not shutting the phone down.


The other thing that I have done to my iPhone, recently, that seems to have had a positive effect .. is that I've deleted a ton of pictures off of it.


If the "Usage" screen can be believed, I currently have 1.6 GB available and 12.1 GB used.

Mar 26, 2013 12:12 PM in response to nk123

I've been having a similar issue, since this past Sunday my battery indicator shows full 100% battery life but it never changes! I didn't notice it at first bu then my phone just shut off, when I tried to restart it, it gave me the "battery drained plug me in sign". I plugged it in and the same thing has been happening since.


Today I unplugged it (around 630am)after a night of recharging and here it is 2:11pm and it still shows 100%.


What gives!

Mar 26, 2013 5:20 PM in response to nk123

This just started happening to me as of late. My iphone 4s keeps shutting off automatically. It has been shutting down at around 32% everytime. It shows me that the my battery is completely dead because it shows me the battery empty with the little red bar of battery left and the charge symbol.


When it does charge to 100%, i unplug it. Today, my phone stayed at 100% for a good amount of time, and then it drains battery so fast! Lately my phone battery has been draining supper fast.


I know restoring my phone could possibly help, but i'm not sure if it is worth the risk to lose all my data on my phone. Because what if it doesn't work? I've had my phone for a little more than a year.


I have the latest updates and everything. It also seems to charge back to full 100% pretty fast, but it may just be like that always

Mar 27, 2013 1:55 AM in response to asianlad0

Mine was going off always at 5% and a few times randomly at around 20%...

As I had extended AppleCare, over the phone I was told to restore using the "recovery mode" procedure but that didnt help...

Apple then replaced the phone and all seems back to normal for the last 4 days - the battery goes all the way down to 1%...

Apr 8, 2013 7:50 PM in response to jebers

Still no solution. On my 5th phone, same problem started back up within a couple weeks (this time we left the SIM card out and it didn't make any difference, ruled that out at least). All the Apple Store does is listen to my issue and then hand me a new phone. Sometimes I think they just give me one of my phones back because it's a little ironic that his has happened to 5 phones, all set up 5 different ways.


The only solution I've found that has worked is when your phone dies, leave it off for awhile (it will eventually reset back to 0%). Plug it in and check if it's down to 0%. If it is, let it charge back up to 100% (may take a couple hours to recharge, that's a good sign). The problem will continue, but it's at least a temporary fix to get you by with no problems for a few weeks. Will need to repeat this whenever the problem starts up again. This has been the only thing that has worked for me, no full restore or anything Apple Support has suggested has worked.


Good luck everyone, if anyone figures anything out please let us all know!

May 29, 2013 1:29 PM in response to nk123

I found this comment:


I posted earlier about noticing much better battery life when using my computer to charge the phone, i decided to try to figure out why this was. I also notice i started having battery issues after i charged my phone using my ipad power adapter. When using this adapter and then my iphone adapter the battery on my 4s would charge very fast, but the battery would also die very fast. Charging through the computer charges the battery slower and it lasts much longer.


Here are the power adapter specs:

iPad output = 5.1v 2.1A

iPhone 4S output = 5v 1A

Computer USB output = 0.5A (500mA)


I also have a car charger, not sure of the output of that yet.


My thinking is this, is it possible at one point (or currently) we used a charger that was putting out a output higher than what was rated/designed for the phone and this caused damage to the battery (temporary or permenant). I think its important that we note what power adapter we use/have used with charging the phone.


In my case using the ipad adapter with 2.1v output may have damaged my battery since the 4s adapter has an output of only 1v. By using my computer with 0.5v output has greatly improved my battery life, i haven't gone back to the 4s outlet adapter yet.


I highly encourage everyone to drain there battery down to 0% and then charge to 100% through the computer, a few times, and see if his improves your battery life.


Also if you are xperiencing battery issues please note how you are charging your phone, with what adapter(s).


Thank You,
boostnma


font:

https://discussions.apple.com/thread/3391947?answerId=16702007022#16702007022&searchText=battery%20iphone%204s# 16702007




Jun 25, 2013 10:54 AM in response to nk123

I have an iPhone 4, with the latest iOS possible. It decided to join "the clup of random battery terror" 2 days ago. It turns off at %20, %30 etc. Actually, this is very interesting because it happens to the 3gs and varying iOS versions. I have 3 more friends with the same problem. Waiting for a serious solution.


Cute tip: Hold home+power for a couple of seconds to turn on your phone. It will let you do some short tasks, but then it dies again.


Sometimes I miss the older non-smart phones.

Jun 27, 2013 3:07 PM in response to Parkinson Sniper

For what it's worth, as an update to my prior comments on this thread.. my iPhone 4 seems to be behaving better these days. I wish I could tell you the one thing that got better, but I don't have much of a clue.


I myself am a software developer, and, I know how rolling out an "update" to one of my applications is a mixed blessing.. my end-users like the new features, but, if I wasn't careful, I can easily "break" functionality that they relied on. Thus, my outlook on software updates is very cynical. So, I can tell you this much.. I NEVER UPDATE ANY OF MY APPS when I have a phone that works to my liking. The only app I really updated over time was my "Facebook" app. If there were others, I cannot recall.


Another funny thing.. my wife's worn out HOME button is starting to work again.. so.. we disabled the soft-HOME button (which was a glorious thing to get off the screen)

Jun 29, 2013 6:51 AM in response to nk123

It is simply absurd for a company like Apple does not provide a definitive solution to this problem! I've tried everything, everything! And the machine will continue to reduce wasteful consumption of battery on and off at 35% battery indicated. And I can not believe that to "optimize" the battery life I have to disable a number of services or functions of the cell's most advanced twenty-first century.

Jul 15, 2013 9:08 AM in response to nk123

My iPhone 4S was/is shutting down when unplugged, shutting down randomly at different percentages, just being a big pain. I'd lose a call with my deployed husband and have to start back up many times. Although I stream music at work most of the day, it wasn't an issue before...


Anyway, I called Verizon and the tech told me that using chargers that are not Apple could be an issue. But I didn't really count on that. And having Apple run a diagnostic just wasn't on the top of my list considering the drive, and the fact that most of you have had the diagnostic with no answers.


A forum on Verizon's site had a comment from a user about going into Settings>Safari>Clear History and wow! In the past 30 minutes I went from 20ish% to 46%! Not sure if many of you browse the net often on your phones, if you don't then maybe transfer photos to your computer and turn off alot of location services along with clearing the history. But at least give it a try, and let me know if it works!


😎

Jul 15, 2013 11:39 PM in response to nk123

I don't think it will work, because people got brand new phones and the problem consists. I think we are doing something in common that causes the iPhone to misbehave in terms of battery calibration.


Maybe the cause the plug we are using to charge the battery...I don't know. I really don't know. But I'm seriously thinking about getting an android phone. They are more customizable, iPhone is have a sturdy OS but little any problem is almost unsolvable. If it was android, we could use a battery calibration app and solve the problem....or we can try a friends battery etc

Aug 16, 2013 11:30 AM in response to nk123

Hello all....I know this is an old post but I too had this very same problem and found a solution that works to what was causing the problem for me....


PROBLEM:

I remember when I first got the phone I charged it to 100% and then used it for the day but it only was at 38% by the end of the day..I would stick it back on the charger...it would charge to 100% and I would leave it charging till next morning....Then at work I would use it for a while and it would get down to 70% by lunch and I would stick it back on the charger to bring it back to 100%....I kept doing this for about 2 weeks and then noticed that when I would use it at home and watch netflix or something that drained the battery quickly it would die at 41%...I would charge it back up and it would come up at the same percentage that it died at....this kept happened but at random percentages...but it would never go down to 1%...I then started noticing that when it charges back to 100% it does not go to 99% or lower for at least an hour of heavy usage when usually it is supposed to start dropping only after 5 or 10 mins or less of usage...I did some research online too and read someones blog that the batteries have built in memory so whatever percentage you are at when you charge your phone back up, is where you phone thinks you are "out of battery"....and in turn will die out when you reach that percentage...Which also explains why it stays at 100% for an hour...the battery is probably looking at the 41% as 0% and therefore it stays at 100% for an hour because it was actually dropping percentage in the battery memory and by the time it dropped to 99% the actual percentage is 58% full....We see 99% full battery on the phone but the actual battery percentage is 58% full....So it dies at what we see as 41% but the actual battery percentage is 0%....


SOLUTION:

You need to let your phone charge all the way to 100% (do not use it at all during this time) and then once it gets to 100% unplug it right away and do not let it "overcharge". Then you must use your phone all the way down till it gets to 1% or even let it die off. Then recharge to full capacity and use till it gets to 1%. It took me a while because the battery was all whacked. I had to charge it to 100%, unplug right away, then let it die off...it would still dies at 41%, then 30% then at 17% and then lower to 8% and then eventually I got it down to 1%....Key is to not charge during the day when the phone still has battery power...wait till it gets down to 1%...


I have been successful doing it this way and now my phone does not die out till it gets to 1%.....except one night when I was ready to go to bed but my phone had 7% left on it...I did not want it to die on me because i use it as my alarm clock so I just charged it at the 7%....I used my phone the next day all the way and when it got to 7% it died on me....that was the first time that had happened in months since I started doing it the new way....I charged it back up fully used it again the next day and it dropped back down to 1% again....so I was glad it did not start acting up and proves the theory of the battery memory.....


Just make sure you do not keep charging your phone back to 100% until you have drained the battery to 1% or completely dead.....


I hope this post helps a lot of people out there...I know I would have been grateful to come across a post like this....GOOD LUCK ALL!!!

My iPhone 4S keeps shutting down before battery is low

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.