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ipad is disabled showing connect to itunes. how to resolve this probelm?

ipad is disabled showing connect to itunes. how to resolve this probelm?


i tried to restore it, but it is does't work.

iPad 2 Wi-Fi + 3G, iOS 6.0.2, ipad is disabled showing connect to

Posted on Jan 31, 2013 7:57 AM

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7 replies

Jan 31, 2013 8:23 AM in response to mohdwedsaudia

‘iPad is disabled’ fix without resetting using iTunes


Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

2. Open iTunes with the iPad disconnected.

3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

5. Click ‘Setup as new iPad’ and then click restore.

6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.


If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.

Apr 20, 2013 2:14 PM in response to mohdwedsaudia

What do you do if your iOS download gets hung up? I've been trying to download this thing for the last 4 days. I keep getting it partially downloaded and then it tries to recognize my daughter's iPad & gives me an error. I can't seem to get past the two hour mark on the download.


My home connection is obviously too slow. It gives me a down load time of about 15 hours to start, and gets stuck around hour nine.


I've tried with a faster connection and I get a starting download time of 3 hours, and it gets stuck at hour two.


Do I just remain patient? Wait it out and see if it actually continues to download. Or is it hung up & if so how do I reset this download?

ipad is disabled showing connect to itunes. how to resolve this probelm?

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