"Play Sound", "Lost Mode", "Erase iPad" greyed out on Find My iPhone

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Level 1

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"Play Sound", "Lost Mode", "Erase iPad" greyed out on Find My iPhone

I got a call from one of my users that he'd lost his iPad, and when I went in and checked Find My iPhone, I saw that it was offline, and all the buttons were greyed and unusable. Does anyone know for sure what this means? My wild guess is that it was already erased and/or hacked (he lost it some time before calling me), but that's only a guess. I can set up any other offline iPad for a ping, so I don't think it's that. Thank you very much!

iPad 3G, iOS 6.0.1

Posted on Feb 1, 2013 3:48 PM

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Answer 1

xbjconan

Level 1

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Feb 16, 2013 9:44 PM in response to Gielo

I also have met this problem, can anyone help us?

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Answer 2

Oct 6, 2013 4:51 PM in response to Gielo

So, did you ever figure it out? My iPhone was offline, was lost, so I tried play sound and lost mode for awhile, then did an erase. iPhone prompted "Actions will take effect when this iPhone connects to internet" and "Pending: Erase iPhone." A few hours later, play sound, lost mode and erase were greyed out.

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Answer 3

Oct 6, 2013 5:03 PM in response to Claire333

Further, I did not get an email location notification, which would have occurred upon a connection, prior to the erase, right? I wonder too if it lost all power. Maybe it is still out there? I read that my "lost" message w/phone no. will - or did - display even w/erase. (IOS7)

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Answer 4

Mar 30, 2014 11:50 PM in response to Gielo

My iPhone was lost. So I tried locating it via iCloud.com but the options for play sound, lock and erase iPhone are all greyed out. I can't do anything as of the moment. It's Offline but in the past I can still use those functions in offline status. please help.

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Answer 5

Mar 31, 2014 9:19 AM in response to Bella0406

Yes, FMI is still active when offline but until the offline phone is back online, nothing is happening on the phone end. I think that the "greying out" indicates the phone has been erased. If you read my prior two posts above, I can't think of another explanation.

Sorry you lost your phone and still hope you get it back. I am surmising from my one experience.

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