"My Apple ID has been disabled" - log calls but no response received!

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"My Apple ID has been disabled" - log calls but no response received!

I am so frustrated about Apple's service! I reported that "My Apple ID has been disabled" for five days. I was informed to reset my pwd (which I did immediately), called apple support at the region (which I did) and logged call again (which I did again and again these days). There is still no resolution and even a call or email given in these three days! I am so upset about how apple is serving a loyal customer with all kinds of apple equipments ... ipad, iphone, ipod, macbook!!!! I cannot update the apps that i have purchased. I cannot download the new version magazine which i have purchased. I cannot execute the right as a iTunes Apps customer! Where is the apple support team?

Posted on Feb 20, 2013 4:39 AM

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Answer 1

Feb 20, 2013 4:42 AM in response to Amandalim

If your Apple ID is disabled and resetting your password doesn't help, you need to speak to the account security team in your region. Unfortunately that means calling Applecare again, but the technical advisors should be able to transfer you if you tell them what is happening.

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Answer 2

Amandalim Author

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Feb 20, 2013 4:46 AM in response to SimZeppelin

I did that three days ago. The hotline support asked me to log call according to her instruction ... However, i did that again and again in the previous three days but there is no single reply or response received. There is no one help now!

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Answer 3

Feb 20, 2013 4:57 AM in response to Amandalim

I suppose you could always try emailing the itunes store team at http://expresslane.apple.com

Make sure you choose iTunes, then iTunes Store. Once you have selected your topic you should have "Email" listed under other solutions. If you switch your region to US you also have the option of a live chat, but bear in mind they might ask you to call the accounts team.

Good luck!

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Answer 4

Amandalim Author

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Feb 20, 2013 5:04 AM in response to SimZeppelin

I did that and actually that is what the hotline lady told me exactly. However, there is no response received as i have identified my region should be "Hong Kong". Five days ago, another apple support sent an email to me and told me that only local apple support can resolve the case. It seems that it is the support issue of the local security team. Right? Any number that i can call directly to get the support?

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Answer 5

Feb 20, 2013 5:16 AM in response to Amandalim

Correct, but I know that not all areas have these teams, in which case it usually falls to other departments. If the HK Applecare aren't helping you might want to try calling a different region? I can't promise it will work but it's worth a try.

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Answer 6

Amandalim Author

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Feb 20, 2013 6:23 AM in response to SimZeppelin

So... Should I try US region? Can they provide the support?

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Answer 7

Amandalim Author

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Feb 20, 2013 6:42 PM in response to Amandalim

The issue is resolved upon making direct call (applecare) again in the region. It seems that there exist errors of apple's call routing system in the region. A good lesson of globalization and global support activities chain. Hotline Support, call log, Email response, security support ... All come from different regions!

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