Unlocked full price iPhone got locked to previous carrier - now my phone is not working

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Level 1

27 points

Unlocked full price iPhone got locked to previous carrier - now my phone is not working

I paid full price for an unlocked iPhone purchased directly from Apple. I tried to switch carriers yesterday and the move got stuck because the phone was locked to the first carrier I got service with. I went to the Apple store and submitted a service request to have the phone unlocked but it is still showing NO SERVICE.

How difficult can it be to get this phone unlocked? Why is it taking so long?

I don't have service and I have a heart condition and I need a working phone! If it isn't working by the time the stores open this morning, then I am going to purchase an Android phone, and take this iPhone back to the Apple store and throw it in their trash like the worthless piece of garbage it is.

iPhone 4, iOS 6.1.2, phone locked to previous carrier

Posted on Mar 3, 2013 6:26 AM

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Answer 1

Mar 3, 2013 6:38 AM in response to dbarron604

How long ago did you submit the service request?

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Answer 2

wegras

Level 6

15,305 points

Mar 3, 2013 6:43 AM in response to dbarron604

Where exactly did you purchase the iPhone

ie Country and Apple Store where

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Answer 3

dbarron604 Author

Level 1

27 points

Mar 3, 2013 7:12 AM in response to shldr2thewheel

Yesterday. How long does it take to flip a swtich and unlock a phone?

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Answer 4

Mar 3, 2013 7:16 AM in response to dbarron604

Have you considered that they may have other work (repairs etc) in front of you? I'm not sure how long it takes, but I'm sure it's not as easy as "flipping a switch". Also, you haven't even given them 24 hours, be a little patient.

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Answer 5

dbarron604 Author

Level 1

27 points

Mar 3, 2013 7:52 AM in response to shldr2thewheel

No, I shouldn't be patient and wait several days for Apple to fix THEIR ERROR - they screwed up and locked a phone I paid full price for and purchased UNLOCKED. It's not my fault that their systems are so slow and difficult when I paid APPLE full price - over $800 - for an UNLOCKED phone to avoid exactly this problem. I shouldn't have to suffer wtihout phone service because APPLE scerwed up - they should fix THEIR ERROR right away and not make me wait for days.

I need to have working phone service to talk to my doctor and cardiologist and surgeon about heart surgery coming up. Or to call 911, heaven forbid. I am going to go buy an Andriod phone today.

Apple is dead to me.

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