My son has a new iPod Touch (4th gen) that we've haven't synced with iTunes before. Now he has forgotten his password and the iPod has locked up. The screen says "connect to iTunes" but when we try, iTunes (version 11) says "can't connect because the iPod is locked with a passcode".
What do we do now?
iPod touch, Windows 7, iTunes wont connect to iPod
You have to reset it to factory conditions and, if you have a backup on iTunes, if you connect it you will have the possibility to recover you data.
More info here https://discussions.apple.com/thread/4164692
You have to reset it to factory conditions and, if you have a backup on iTunes, if you connect it you will have the possibility to recover you data.
More info here https://discussions.apple.com/thread/4164692
Thanks. We are trying that right now. Do you know if the apps he has purchased will be lost?
If you restore from iTunes backup you will have to redownload you iTunes purchases first, before restoring, since synced media like apps and music are not included in the iPod backup that iTunes makes. To redownload see:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
My iPod Touch is disabled and says "connect to iTunes" but iTunes wont...
