I called apple support with a question because my camera wasn't working anymore on my Iphone 4s. They wouldn't answer any of my questions until I purchased a tech support package for $99 with an additional $19.98/month fee. I refused to pay so no help.

do you have an actual technical question or are you just complaining?

How old is your iPhone. Your get 1 year warranty support after purchase and 2 more if you buy AppleCare. For complex, compact electronic products such as iOS devices this is always recommended.

Do you have a domestic insurance policy? If so claim on that.

If you were quoted that fee, you did not call Apple but rather were mis-steered by a misleading Google search result to an independent company that has nothing to do with Apple. The company you called often misleads people into thinking they're talking to Apple, but Apple does not charge any monthly fee for support and never has. You can find Apple's actual support phone numbers here:

http://support.apple.com/kb/HE57

If your iPhone is beyond the 90-day free phone support period, you will have to pay for the call if it turns out to be a non-warranty issue, but it would be $29 in the US, not $99 and certainly no monthly charge. Or you can make an appointment at an Apple Store and get help at no charge.

Regards.

Sounds like you called my tech help to me. cal 1800-MY-APPLE. the my tech help company has been preying on apple customers for a long time.

Never google the number to apple tech support. you will always get companies that will attepmt to charge you fees for things you can get free.