Headset mic not working with iPhone

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Level 1

9 points

Headset mic not working with iPhone

When I plug the headset into my iPhone, I hear sound through the headphones, but when I speak, the sound comes through the phone's mic, not the mic on my headset. How do I fix this so that the sound comes from the headset mic and not the phone's mic? A friend of mine is having the same problem with her phone, so I suspect it's not just the two of us having this issue. She uses the headphones included with the iPhone; I use a mobile headset made by Bose. Changing the headsets doesn't solve the problem. Thanks in advance for your advice!

iPhone 4S, iOS 5.1

Posted on Apr 15, 2013 10:51 AM

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Answer 1

quartotenore Author

Level 1

9 points

Apr 15, 2013 2:49 PM in response to quartotenore

Update: I've now performed a restart, a reset and a complete restore, none of which solved the problem. Help!

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Answer 2

quartotenore Author

Level 1

9 points

Apr 15, 2013 3:03 PM in response to quartotenore

Also, the volume up and down buttons don't work, nor does the button that answers/hangs up the phone. It's as though the phone thinks the headset is only a pair of headphones, with sound out capabilities but not mic, volume or answer/hangup functions. Again, I know another user who began having the same problems as I recently, so I suspect a software issue, not a hardware problem. Thoughts? Guesses? Suggestions?

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Answer 3

Apr 15, 2013 4:18 PM in response to quartotenore

if the issue persists on another phone, I'd recommend you offer the headphones for service.

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