iPhone 5 charger short

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Level 1

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iPhone 5 charger short

I have an iPhone 5 and the charger has been working fine until today... i was using my charger regularly and leaving it plugged into the wall. It was working fine and then all of a sudden the charger stopped working I have to hold the cord certain ways for it to work. If it is not held a certain way the charger will stop working and it is really aggravating because I have to constantly watch my phone while its on charge. Please I need a solution!! By the way it's not the first time this has I've had another charger do the same thing

iPhone 5, iOS 6.1

Posted on May 5, 2013 7:30 PM

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Answer 1

wegras

Level 6

15,305 points

May 6, 2013 9:31 AM in response to HollowVentus

Simple ,

take it to an Apple retail store genius bar the cable/charger have the same warranty as the iPhone 5

The genius will establish if faulty and replace

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Answer 2

HollowVentus Author

Level 1

0 points

May 6, 2013 7:14 PM in response to wegras

The problem is that I don't think that there is an apple store near where I live

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Answer 3

wegras

Level 6

15,305 points

May 7, 2013 12:27 PM in response to HollowVentus

Not sure what you expect other users here to do

If it is faulty return it to Apple ....................

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Answer 4

May 8, 2013 2:31 PM in response to HollowVentus

You can do a warranty service through Apple's website, at least if you're in the USA. I just did this a few days ago with the Lightning-USB cable, the new one arrived within just a couple days and I sent back the old in the same envelope. They put a hold on your CC for the replacement cost but that's removed when your old cable gets back.

Start here:

https://expresslane.apple.com/Issues.action

Select "Battery, Power, and Charging" and then "Power adapter not working as expected". Eventually you get to the choice of "Send in for service" and just follow the instructions.

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