Hi,
If they don't have a clue with computers, can I assume they don't have one and therefore, no e-mail account?
I'm not sure of your parents' age range, abilities to manipulate their way around an ipad, vision/hearing issues, etc., so it's hard to pinpoint what and how much help they need. (My Mom is 86 i and I hoped she'd be interested in an ipad, especially to play brain games, but she is not. However, last month my father-in-law decided he'd like one for his 91st birthday. While he can use a computer, his use is limited, and we weren't sure of his ability to really use an ipad. After many hours of research (no vision in one eye and limited in the other,) we bought one and were going to have him learn on my husband's before giving it to him where it could possibly become a paperweight. However, he ended up in the hospital that week so everything is on hold. Like your parents, he will definitely need one-on-one help in setting it up and initially using it...)
ALSO, and very importantly, your parents have 90 days of free phone support. Apple will walk them through the whole set-up process. A three way conversation among you, your parents and Apple support will be of great help so you can help them after they're all set. If you know what they want to do with the ipad, you can get the serial # of the ipad, and call Apple support and then you can help your parents. The thing with ipads, etc., for people with no experience is that with some research they will see how much they can do with an ipad that they were not aware of.
Their new e-mail address will be their Apple ID. PLEASE make sure when they first go to set up they use their e-mail as their id and when they pick a password WRITE IT DOWN and make sure they do the same. You'd be amazed at how many people post threads after having forgotten passwords, id's, etc., and if they try to many times, they will get locked out and ...a problem (restore, etc.)
Do they live near and can they access an Apple Store? They have small classes that teach you to work with an ipad. One class is "Getting started with the ipad." I was at an Apple store this week and many seniors were there. They can also make an appointment with the genius bar where they can ask questions and get set up.
Also, because they probably do not have a computer, there are many youtube videos out there that could help, if you look into them.
Find out what they primarily want to do with their ipad and start there. The whole process might take some time for you when researching what they can do with it, but as it opens new doors for what they can do with their ipad, they'll enjoy it even more.
I turned on e-mail notifications and I hope you have yours to 'on' (upper right box that says Actions - enable e-mail notifications so you won't have to scroll through to find your post and hope you get help. They move back quickly.)
If we learn their approximate ages, if they have a computer that they do not use not use, access to Apple store, etc., that could help. Do you have an ipad where you could help walk them through things and recommend ios apps/games for them? For example, if they have an old computer, they can load it with their music cd's and transfer to the ipad with an itunes account. This could be pages long if I told you all I've learned researching this for my father-in-law...
Oh. When they set up their ipad, they should also set up itunes, icloud and anything else they want with the same ID and password, making it easier for all. They should also set up find my ipad - a free app in itunes app store.
I hope this helps.