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iCloud not Syncing Documents/App Data

I got an iPhone 5s this morning, and had previously updated my iPad and iPhone 4S to iOS 7 two days ago. I've noticed today that iCloud seems to not be syncing properly for me. Day One, which uses iCloud for syncing data, perpetually tries to upload from the iOS device but doesn't seem to be reaching the server. Similarly, when I create an entry on one of the two Macs that I sync with iCloud they do not appear on one another. Furthermore, when loading Pages in iOS on the new phone, I don't see any of my documents. I see many of them on the Mac, which I assume are locally cached. I've turned off Document syncing and turned it back on, and have restarted all devices a number of times. Is there anything I can do besides wait for Apple to straighten itself out? Is anyone else having a similar problem?

Posted on Sep 20, 2013 8:20 PM

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108 replies

Sep 26, 2013 6:58 PM in response to arcterex

Hi all.


After reading the excellent article on Macworld, I came back here and saw that some folks were having success.


I opened Numbers on my ipad and all my spreadsheets appeared...even the ones that had been altered during the outage. All spreadsheets seem to be in good order.


I also went in to GoodReader and was able to move files both ways in and out of Its "iCloud" folder.


Haven't been to a computer yet to test iWork in the cloud but I am hopeful of the outcome.


Thanks to Dan Frakes for the Macworld exposure. I don't know if it helped, but it certainly didn't hurt the effort.

Sep 26, 2013 8:47 PM in response to godbout

Found that actually only my macs were working back, not my iOS devices. I've tried several things but stil didn't work. There's a software update (7.0.2), I've installed it, everything works back on the iOS device. There is no mention of an iCloud issue in the description of the update, but it did the trick for me.

Sep 27, 2013 5:46 AM in response to mrkgoo

For what it's worth, I installed iOS 7.0.2 on my iPhone just before I read that the syncing problem had been fixed. I checked my Numbers/Pages apps and they were syncing as as they should. Great.


I then went to check my iPad which was still running iOS 7.0, and that wasn't syncing at all. I installed iOS 7.0.2, went back to those apps, and all my documents were back syncing.


It had to have something to do with the update.

iCloud not Syncing Documents/App Data

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