garage band downloads 10.2 gigs of loops and library stuff every time it opens, seems to install it but when re-opened wants to download and install again.

Question

Level 1

4 points

garage band downloads 10.2 gigs of loops and library stuff every time it opens, seems to install it but when re-opened wants to download and install again.

Hello

The problem is as follows;

I start the GarageBand program, a screen presents that asks me to choose a session type, once chosen the requested type is initialized onscreen. Near or about that time in the process a pop=up window presents that states:

" Download Content

the sound or loop you've selected is not currently installed on

your Mac. You are about to download the complete set of

additional content for GarageBand including:

24 sounds and 1,500 loops

17 Drummers and their kits from rock, alternative,

songwriter and R&B genres.

Total download size 5.2 GB."

I press the [continue] button and a new pop-up starts a progress bar and (paraphrasing) says go on about your business.

after awhile a new screen pops asking for my password so that it can install the loops etc.. Giving it permission to install results in a few quick info screens and then one that states it is all installed.

When the program is shut and the re-started, I'm back to a pop-up as described above.

I have re-installed GarageBand

I have re-installed OS X

I have talked to an Apple GarageBand specialist on the phone

Below are my stats and a few lines in the console message that I do not understand but appear might be related.

after all that " ,, the song remains the same .."

Any and all help will be very appreciated

John

Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP112.0138.B15

SMC Version (system): 2.19f12

System Software

System Version: OS X 10.10.4 (14E46)

Kernel Version: Darwin 14.4.0

Boot Volume: Smart Boy

Boot Mode: Normal

Secure Virtual Memory: Enabled

GarageBand:

Version: 10.1.0

Obtained from: Mac App Store

Last Modified: 7/12/15, 7:41 PM

Kind: Intel

64-Bit (Intel): Yes

Signed by: Apple Mac OS Application Signing, Apple Worldwide Developer Relations Certification Authority, Apple Root CA

Location: /Applications/GarageBand.app

7/14/15 6:57:11.246 PM SubmitDiagInfo[528]: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

7/14/15 6:57:12.992 PM mdworker[529]: Error loading /Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotlightImpo rter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter: dlopen(/Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotli ghtImporter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter, 262): Library not loaded: @rpath/MAFiles.framework/Versions/A/MAFiles

Referenced from: /Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotlightImpo rter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter

Reason: image not found

7/14/15 6:57:12.992 PM mdworker[529]: Cannot find function pointer MetadataImporterPluginFactory for factory 5CE2D94A-5110-4E3C-A213-5221A7C67B29 in CFBundle/CFPlugIn 0x7ff8c0704570 </Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotlightImp orter.mdimporter> (bundle, not loaded)

7/14/15 6:57:12.992 PM mdworker[529]: (Import.Error:711) Could not create instance for plugIn 'file:///Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotl ightImporter.mdimporter/'

7/14/15 6:57:12.992 PM mdworker[529]: (Import.Error:867) BAD IMPORTER ~~~~~~~~~~~~~~~~~~ file:///Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotli ghtImporter.mdimporter/

7/14/15 6:57:42.291 PM WindowServer[171]: WSGetSurfaceInWindow : Invalid surface 780490700 for window

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.4)

Posted on Jul 14, 2015 7:55 PM

Reply

Answer 1

Jul 14, 2015 8:50 PM in response to drakemehard

In my case, I don't get the pop-up window, but I get the "Restore Sound Library" option under the Garageband menu. Selecting this causes the pop-up window to appear. I download the items, but the "Restore Sound Library" option still appears in the menu and still prompts me to download the same content.

Reply

Answer 2

drakemehard Author

Level 1

4 points

Jul 18, 2015 9:48 PM in response to drakemehard

To All

Thanks for your help.

I tried many different methods / routes in my attempts to resolve this issue.

Nothing I did resolved this issue, and I spent a LOT of time trying.

I did get to experience frustration and aggravation at levels I have never before been privy to.

So, at least I broadened my scope of things I have experienced.

Next item on that page of the bucket list is a boiling hot coffee enema.

At some point I took stock of the amount of time I had spent on the problem ....

That calculus led to a few choice words ..... then I calmed down and ponied up the $ 200.00 for LogicPro.

So that's how I solved it, I threw money at it. Works every time !!

Good luck to all faced with the same problem.

Reply

Answer 3

Jul 19, 2015 12:34 PM in response to drakemehard

I tried going back to my earlier version of GarageBand, but when I went into Time Machine all the backups of the program had the crossed-out symbol on them (meaning they wouldn't open) and also, for some reason, had a size of 0K. So the update not only erased my previous install of GarageBand, but also somehow erased all backed-up versions. Fortunately, I still have it installed on two other computers running pre-Yosemite systems, so that's fine. Still a jerk move.

Reply

Answer 4

drakemehard Author

Level 1

4 points

Jul 20, 2015 6:42 PM in response to Mark_Borok

Mark

Thanks for the reply,

I had an older version of garage band (6.something) on my hard drive for a potion of my troubleshooting .... adventure.

Prior to throwing in the towel I erased all the contents of my hard drive and then re-installed the OS sans all traces of garage band, including any/all project files I have created, re-installed GB (10.1.0) and attempted the downloads from both regular and safe mode .....

I really gave it a solid shot. And don't forget that all of this happened while I still had the 90 day warranty going, ie: getting on the phone with a dedicated "GarageBand Engineer" was both quick and easy (thanks especially to Oz)

My "lesson learned" ? *

Nobody at Apple knows why this happens. Lacking a disseminable solution, they are instructed to not acknowledge the problem.

Check the net, a lot of people are having the same issue.

Speaking only for myself, I would rather be told there is a problem and Apple is working to solve it than go through the "OK, lets try this" loop.

But hey, thats just me.

Have fun,

D

* Apple or any smart Apple programing people: A CLUE FOR YOU.

After spending a lot of time on this I am not convinced that the loops and content are not installing. I suspect that whatever code tells the program the content is already installed is not communicating that message to the rest of the program. or some variant of that.

Just a hunch. I was not able to find information that would answer that question prior to deciding to purchase LogicPro.

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