Am I due compensation? Apple Watch Skin Burn.

I Have the same issue and after a lengthy investigation by myself I have figured out what is causing the issue which I have now highlted with Apple tech via a phone call as I wanted the issue resolved but love my watch too much to have it sent away for 10 days for their own investigation....

the the cause is this, if you check your heart rate on the watch and look closely before the app begins to read your heart rate it will always say that it had previously checked your heart rate only a few minutes earlier without anyone actually opening the app itself unlike in the Samsung fit watches which only check when activated so I asked the iOS tech over the phone how many times a day would the watch automatically check this and her honest answer was I do not know but what you are saying makes a lot of sense...

long long story short I think it's the heart rate monitor that's causing the issue as it's constantly on from what I have noticed and the overuse of this app without you even realising its on causes your wrist to heat up from the sensors at the base of the watch

so this is a software issue Apple needs to rectify immediately and it's a simple fix as well

Apple please investigate the heart rate monitor setting as I know I'm correct and by the way for the doubters out there I'm an electronics engineer for over 20 years and no I did not open the watch to investigate it further as from what I can see it's clearly a simple software issue that's needs to be updated so the heart rate monitor for not come on as much as needed, also this won't burn everyone's skin for the simple reason all people's skin is different and some are lets say tougher skin need than others love l to just put it plainly so Apple please in the Apple Watch 2 rectify this issue and I'll be 1st in le to purchase it when it's released in my opinion it's the best watch on the market currently

thats just my 2 cents worth but it does make a lot of sense.

opinions on what I have said of course I'm open to discussion.

ukjames wrote:

I wore the watch on the other wrist, are you trying to say that my left wrist is allergen prone and my right one isn't. Apple are doing great btw, fall in profits

Have you not been paying attention to the news? The Global economy is in, to put it mildly, a state of flux. China is having massive economic issues. China is one of Apple's major markets. Ergo..... Nothing to do with recalls on a some chargers and even fewer people complaining about Apple Watches.

Savvyxone wrote:

I totally disagree as different people have different skin types structures and sensitivity so what I'm saying is they need to change the time frame to suit the majority and minority and this also would help in the ongoing battery drain issue

My skin is about as pale as possible with out being translucent. I can't use most kinds of soap because it makes me break out in a rash. Let's not even get into what dry, cold winter weather does (also involves a rash). I do not go out in daylight without lots of sunscreen and even so, I've had multiple pre-cancerous lesions removed. If anyone was going to get burned by an overheating watch, it would be me. I've worn my Apple watch 12 hours a day since the April 30, 2015. I've run with it. I have not so much as turned pink.

If your watch is getting hot enough to burn you, there is something wrong with it. Get it fixed.

I too was burned by my watch. Make that an electrical shock resulting in a burn. Watch TV, suddenly haptic went crazy, felt a mild shock, looked at watch it indicated battery was low - offered reserve option - then immediately shut down. Result is burn on arm size of nickel with four distinct elements matching the back of the watch. Took watch back to Apple, they were going to send to health and safety team. I was impressed how serious they were in the store, the time they spent filling out the forms. Waiting to hear back. There is an inconvenience factor. The $$ I spent on a watch that is no longer in my possession. Not sure if this red spot on arm will go away or if will get watch (or refund) back.

Oh tommyrot, you just blow a lot of hot air. There is only one heartrate sensor on the back and I've never been burned by it. Neither have almost all of the owners of the Apple Watch. And you don't know anything about the design plans for the next version of the Apple Watch.

Since you are planning to enter into litigation you need to quit posting here.

I Can discuss what I like here thank you litigation or not makes no difference and as for heart rate sensors here a little information for you my friend..

its it's just an led the exact same as a camera flash on any phone and 2 of the LED of the 4 light up when the software is activated , you can use a lot of apps just by putting your finger over a camera flash LED and get the exact same results, there's plenty of android apps around that prove that, best off not commenting any more about what I am speaking about as you have no clue as to what I am referring to.

deggie wrote:

So what is your engineering degree in and where are you working using this degree? And what was the doctors diagnosis?

And it needs to be an actual medical doctor, not some pseudo doctor (e.g. naturopath or homeopath).

I wear mine overnight to use sleep monitoring app and the other day woke up with a burn a little larger than a pea and the skin is actually raw as if I lost a layer of skin......bummer because I love the watch but haven’t been able to wear for 3 days waiting for new skin to grow....

Skin type structures would have no involvement in whether the sensor was hot enough to burn anyone. If the timeframe was set for every 30 minutes, including while exercising, they might as well remove the heart sensor and make it just a watch. If people are being burned by the heat from the sensor then the sensor on that particular watch must be defective. For all the rest of the Watches it does not put out anywhere near enough heat to cause any burn.

flyerfanguy wrote:

I wear mine overnight to use sleep monitoring app and the other day woke up with a burn a little larger than a pea and the skin is actually raw as if I lost a layer of skin......bummer because I love the watch but haven’t been able to wear for 3 days waiting for new skin to grow....

You may also have had an allergic reaction. What did your doctor say?

Where are you located? Is there an Apple Store close by you? I would have suggested going to the Apple Store to have someone see this. Two things come to mind, this return desk manager is not an Apple representative, nor does he have a medical degree to determine that the injury you sustained is from the watch. There is nothing at the back of the watch that could cause a burn.

In the end, I'm glad you were able to get your money back, but given the fact there is nothing on the back of the watch that can cause a burn, and you did not sustain a burn anywhere else when dealing with the watch. As far as compensation, that is something you would have to take up with Apple directly. This is a user to user support forum, no one could answer that question for you.

Hi James

If you experience redness, swelling, itchiness or any other irritation or discomfort on your skin around - or beneath - your watch, Apple recommends that you remove your watch and consult a physician before wearing it again.

Skin reactions can be a result of various causes including allergies (eg to nickel), extended exposure to irritants (eg soap or sweat), environmental factors and fit of the band (too tight or too loose). Irritants can make skin reactions more likely if found between the watch and/or band and your skin.

You mention that you "rubbed the watch on my arms, face and legs to see if a reaction occurs". However, some such reactions may only be noticeable following extended exposure, such as the 24 hour period for which you report having first worn the watch on your affected wrist.

More information:

Wearing Apple Watch - Apple Support

Cleaning and wearing Apple Watch - Apple Support

It is also possible that your watch overheated. This may, for example, have been caused by a defective or damaged battery.

In respect of heat-related matters, the Important Safety Information provided by Apple within the User Guide advises:

• Apple Watch and the supplied power accessories "comply with applicable surface temperature standards and limits. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury."
• "Take special care if you have a physical condition that affects your ability to detect heat against the body."
• "Remove Apple Watch if it becomes uncomfortably warm."

If you are dissatisfied with the handling of your support case, contact and advise Apple Support accordingly:

https://www.apple.com/support/watch/contact/

Did the emergency room physician, or your physician, treat the burn and classify it as a 1st degree burn? Did you sent this to Apple?