Error code 3403D on iMac

Can you help me too please?

I have the same problem with my macbook pro 17". It restarts randomly.

hw.model: MacBookPro6,1

board-id: Mac-F22589C8

Hereunder the EtreCheck report:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-27 21:26:39

Download EtreCheck from https://etrecheck.com

Runtime: 3:09

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Description:

macbook pro restarts just randomly

Hardware Information: ⓘ

MacBook Pro (17-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro6,1

1 2,53 GHz Intel Core i5 (i5) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 371

iCloud Quota: 3.76 GB available

Video Information: ⓘ

Intel HD Graphics - VRAM: 288 MB

Color LCD 1280 x 800

NVIDIA GeForce GT 330M - VRAM: 512 MB

Disk Information: ⓘ

Samsung SSD 840 EVO 500GB disk0: (500,11 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 499.90 GB

MATSHITADVD-R UJ-898 ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Virtual disks: ⓘ

Samsung500GB (disk1s1 - APFS) / [Startup]: 499.90 GB (31.41 GB free)

Physical disk: disk0s2 499.90 GB (31.41 GB free)

(disk1s2) <not mounted> [Preboot]: 499.90 GB

Physical disk: disk0s2 499.90 GB

(disk1s3) <not mounted> [Recovery]: 499.90 GB

Physical disk: disk0s2 499.90 GB

(disk1s4) /private/var/vm [VM]: 499.90 GB

Physical disk: disk0s2 499.90 GB

System Software: ⓘ

macOS High Sierra 10.13 (17A365) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/CodeMeter.app

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Lookup]

/Library/Extensions

[not loaded] jp.co.roland.RDUSB012ADev (1.0.0 - SDK 10.9) [Lookup]

[not loaded] jp.co.roland.RDUSB012BDev (1.0.1 - SDK 10.9) [Lookup]

[not loaded] jp.co.roland.RDUSB0159Dev (1.0.1 - SDK 10.9) [Lookup]

/System/Library/Extensions

[not loaded] com.digidesign.fwfamily.driver (9.0) [Lookup]

[not loaded] com.m-audio.usb.midisupport.driver (1.3.1 - SDK 10.7) [Lookup]

[not loaded] jp.co.roland.RDUSB0009Dev (2.1.0) [Lookup]

Startup Items: ⓘ

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 10 Apple tasks

[loaded] 173 Apple tasks

[running] 105 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 32 Apple tasks

[loaded] 185 Apple tasks

[running] 112 Apple tasks

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-27)

[running] com.digidesign.fwfamily.helper.plist (? 3c96b072 9de6a71d - installed 2012-12-20) [Lookup]

[running] com.m-audio.usb.firmwareloader.plist (? 5dcf3f4e fa1d4424 - installed 2014-07-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[running] com.wibu.CodeMeter.Server.plist (WIBU-SYSTEMS AG - installed 2014-07-23) [Lookup]

[running] hdjsd.plist (Guillemot Research & Development Inc. - installed 2014-12-25) [Lookup]

[running] jp.co.roland.RDUSB012BSetupd.plist (Roland Corporation - installed 2015-03-21) [Lookup]

[running] jp.co.roland.RDUSB0159Setupd.plist (Roland Corporation - installed 2015-03-21) [Lookup]

User Launch Agents: ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-17) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-12) [Lookup]

User Login Items: ⓘ

Dropbox Programma

(/Applications/Dropbox.app)

Flickr Uploadr Programma

(/Applications/Flickr Uploadr.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2038-01-19)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

AppCleaner SmartDelete SMLoginItem - Hidden (Julien Ramseier - installed 2017-08-09)

(/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app)

Internet Plug-ins: ⓘ

Silverlight: 5.1.50901.0 (installed 2016-11-02) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

JavaAppletPlugin: 15.0.1 (installed 2015-02-21) Check version

User internet Plug-ins: ⓘ

NPRoblox: 1, 2, 8, 25 (installed 2016-10-12) [Lookup]

Safari Extensions: ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-02-11)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-11-28) [Lookup]

Time Machine: ⓘ

Auto backup: YES

Volumes being backed up:

Samsung500GB: Disk size: 499.90 GB Disk used: 468.49 GB

Destinations:

TimeCapsule [Network]

Total size: 3.00 TB

Total number of backups: 10

Oldest backup: 12/09/2017, 12:28

Last backup: 30/09/2017, 19:08

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 499.90 GB X 3)

Top Processes by CPU: ⓘ

85% mds

62% mds_stores

7% WindowServer

3% mdworker

3% mdworker

Top Processes by Memory: ⓘ

606 MB kernel_task

391 MB Safari

132 MB Dropbox

108 MB mds_stores

96 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

2 MB 2 KB Safari

830 KB 15 KB com.apple.WebKit.Networking

64 KB 84 KB Dropbox

54 KB 42 KB mDNSResponder

23 KB 7 KB cloudd

Top Processes by Energy Use: ⓘ

58.60 mds

43.32 mds_stores

8.22 WindowServer

1.28 mdworker

Virtual Memory Information: ⓘ

948 MB Available RAM

54 MB Free RAM

3.07 GB Used RAM

895 MB Cached files

256 KB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-12-12)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-27 21:21:41 Last shutdown cause: 3 - Hard shutdown

Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

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To be honest William98, your system is a bit of a mess. You have installed multiple antivirus apps on it which at best are a total waste and at worst may damage Mac OS. You have also bogged it down with lots of out-of-date and likely unused and unnecessary applications

if it were my system I would back it up, then do an erase and install of Mac OS to start over. I would manually install the applications I need and just restore my data files from my backup. Doing so would at the very least start you will a clean slate.

Arbër Dhomi,

Please create your own thread and post your report and someone will be happy to assist you. What you are doing is considered rude, it's called Thread Jacking which I am sure is not your intent. 🙂 Thread jacking takes the focus off of the original posters problem and attempts to focus it on something else.

Regards,

rkaufmann87

AHT on the Install Disc should work, it's not OS related, just hardware related.

Thank you. I'm very new at this.