Lost Visual Voicemail Messages after iOS 11 update

I had the same issue and I resolved it by simply resetting my voicemail password via the ATT website.

1. Login to att.com

2. In the search bar at the top type "reset voicemail password"

3. Select "reset wireless voice mail password"

4. Follow the instructions

Before I even received my new password from ATT via text my Visual Voicemail appeared again on my iphone

-Tony

iphone 5s iOS 11

I tried all of the other suggested solutions to no avail, including spending nearly two hours troubleshooting with AT&T. Followed the series of steps below (which I cannot take credit for) and it worked for me:

1. Force close the phone app
2. Place the phone in airplane mode
3. Then open the phone app and go to the voicemail page. You should see all your voicemails instead of a "call voicemail" button (it will say visual voicemail is not available and messages may not be up to date but follow #4)
4. Then disable airplane mode

My visual voicemail is now working and the sluggishness/latency with the phone app when launching appears to have resolved as well.

Kudos to SumYoungGai on iOS 11.2 Beta 4 Bug Fixes, Changes, and Improvements | Page 20 | MacRumors Forums

Good Luck!

I had the same issue.

This morning, I left myself a message. Visual voicemail still did not show anything, but the message count indicator on the voicemail icon incremented.

I dialed my voicemail from the link in the visual voicemail screen, listened to and deleted them.

After doing this, all of my old voicemails showed up and now things are working properly.

Hopefully this will help.

THANK YOU THANK YOU! I had messages from my father who has passed that I had been meaning to get off my phone and your solution did exactly what you said it. Same thing too with vm showing up before the text message from ATT came through!

I had the same problem and tried every possible fix I could find online but sadly, none of them worked. I finally gave up and called US Cellular. The Tech Specialist I talked to said that none of the online solutions will work for US Cellular customers because there is something on US Cellular's end that has to be updated within the account settings. The call wasn't as painfully long as expected and my visual voicemail is up and running again with all old messages restored. Hopefully my post will save the next US Cellular customer that comes along a little time in restoring vm. 😎

Verizon customer over here. Just updated to the new iOS and had the same issue, all VM gone, just a button to click to access vm via a password. Turned the phone off. Waited a few seconds. Turned it back on. Everything is now back.

Just a thought, ...with the new iOS update I had to select a second 'update' for my carrier settings (which I did) that wasn't mandatory. If you didn't update that part after the iOS initial update, you might be having additional problems.

Very aggravating - but, same happened to me. I use Verizon. I reset my password through Verizon. Re"boot" my phone (without kicking it out the door) and my voicemails were back - with transcription. Hope this helps someone in the future 😉.

I’m sure many of you have issues that are more complicated, but for me all I needed to do was a hard reset by holding in the home button and the top lock and my voicemail came back up. I am on an iPhone SE

I am a Verizon user on my iPhone SE and I noticed this happened most recently after a message popped up on my screen citing a, “carrier update: blah blah blah blah blah… “. Does anyone else noticed this as a common thread for when this situation happens. I have now lost some money in some Voicemail information because I cannot play it at will. Not very happy Verizon! … Or my iPhone SE!

Just watched a friend go through this problem with Apple support, using iphone 7 using ATT service. Apparently the 'fix' only works for a few hours then back to a fuzzy screen that should be the voicemail to text transcription. Is this an Apple problem or an ATT problem, a software/firmware problem? Were there several progressive evolutions in production of the 7 hardware or firmware? Notice in the info on that feature that 'with a carrier that can handle the voice message to text'. Anyone know if this is seen with Verizon users. She's loosing serious business communications. 10/25/17 921 PM

Friend tried turning Siri OFF but didn't fix problem. What a nightmare for you guys. (I waited to upgrade and was spared this problem but my friend is just screwed financially from this by trusting apple, being out of touch at critical time.)

I have this exact same problem. Only 1 message, when I had about 30+ VMs.

Did a restore from backup.....all my other data is on there, except for these lost/missing VMs.

This happened after I went from the 7 Plus to the new X.

Anyone find a solution to this yet?

It seems to be some sort of carrier issue with the new ios 11 update.

So **** frustrating.

Adkinde wrote:

I never set up a password that I can remember. Ugh

Check with your carrier. They can reset your password. Your voicemail has always had a password, you just cannot remember it. It can be the last 4 numbers of your phone number, or other things. But voicemail is a carrier feature and they are the ones that can reset your password.

This is horrible. I left a voice mail from my now deceased father on my phone before the upgrade. Now it’s all gone. My phone doesn’t seem able to restore from before this last OS upgrade, even though I made sure to back it up right before.