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After logging into a particular website on my computer, I immediately get this message and I am then no longer able to use the site. I get the message on Safari 12.0 and others. Please help.
The requested URL was rejected. Please consult with your administrator. Your support ID is: 12877584060442797656
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
EtreCheck version: 5.0.1 (5A009)
Report generated: 2018-09-28 20:24:32
Download EtreCheck from https://etrecheck.com
Runtime: 2:11
Performance: Excellent
Problem: Other problem
Description:
After logging into a website on my computer, I immediately get this message and I am then no longer able to use the site. I get the message on Safari, Firefox and others. Please help.
The requested URL was rejected. Please consult with your administrator. Your support ID is: 12877584060442797656
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Heavy I/O usage- Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,2
1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 625
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
Drives:
disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 250.14 GB
disk1 - Macintosh HD (Journaled HFS+) 249.80 GB (226.13 GB used)
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 249.80 GB (23.41 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en4: Thunderbolt Ethernet
Interface en8: iPhone 4
Interface en7: iPhone 3
Interface en0: AirPort
802.11 a/b/g/n/ac
Interface en5: iPhone
Interface en6: iPhone 2
Interface en9: iPhone 5
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface bridge0: Thunderbolt Bridge 2
iCloud Quota: 5.00 GB available
System Software:
macOS Sierra 10.12.6 (16G1510)
Time since boot: Less than an hour
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.cloudpath.maccmd.plist
Executable: /Library/PrivilegedHelperTools/com.cloudpath.maccmd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PACESupport.plist
Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
65 32-bit apps
Kernel Extensions:
/Applications/Tunnelblick.app
[Not Loaded] tap.kext (20141104 (Tunnelblick build 5002))
[Not Loaded] tun.kext (20141104 (Tunnelblick build 5002))
/Applications/zoom.us.app
[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)
/Library/Application Support/Malwarebytes/MBAM/Kext
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)
/System/Library/Extensions
[Loaded] DigiDal.kext (10.3.9.462 - SDK 10.6)
[Not Loaded] PACESupportFamily.kext (5.9.1 - SDK 10.6)
[Not Loaded] PlantronicsDriverShield.kext (4.3 - SDK 10.8)
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[Not Loaded] PACESupportLeopard.kext (5.9.1 - SDK 10.4)
[Not Loaded] PACESupportPanther.kext (5.9.1 - SDK 10.-1)
[Loaded] PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)
[Not Loaded] PACESupportTiger.kext (5.9.1 - SDK 10.4)
Startup Items:
DigidesignLoader Path: /Library/StartupItems/DigidesignLoader
TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
System Launch Agents:
| [Not Loaded] | 6 Apple tasks |
| [Loaded] | 174 Apple tasks |
| [Running] | 106 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 39 Apple tasks |
| [Loaded] | 170 Apple tasks |
| [Running] | 109 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17) |
| [Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14) |
Launch Daemons:
| [Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27) |
| [Loaded] | com.nordvpn.osx.helper.plist (? 5936d993 - installed 2018-09-17) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) |
| [Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2017-01-11) |
| [Running] | com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-03) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-17) |
| [Loaded] | com.adobe.SwitchBoard.plist (? 68cad67 - installed 2014-09-22) |
| [Loaded] | com.cloudpath.maccmd.plist (? 54c74fb5 - installed 2011-12-06) |
| [Loaded] | net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2018-02-18) |
| [Loaded] | PACESupport.plist (? ab6b5614 - installed 2013-02-01) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2017-01-11) |
| [Running] | com.paceap.eden.licensed.plist (? 80d4f3b9 - installed 2013-06-07) |
User Launch Agents:
| [Loaded] | net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2018-02-16) |
| [Loaded] | com.skype.skype.shareagent.plist (? 0 - installed 2018-07-04) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2017-05-14) |
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-08-24)
FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-11)
Silverlight: 5.1.41212.0 (installed 2016-03-07)
QuickTime Plugin: 7.7.3 (installed 2018-07-21)
Flash Player: 31.0.0.108 (installed 2018-09-11)
PepperFlashPlayer: 31.0.0.108 (installed 2018-09-11)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
AdobePDFViewer: 18.011.20058 (installed 2018-08-24)
SharePointBrowserPlugin: 14.4.1 (installed 2014-04-13)
iPhotoPhotocast: 7.0 (installed 2013-05-05)
WebClient: 1.0 (installed 2012-01-11)
RL Secure Plug-In Layer: (installed 2013-05-29)
JavaAppletPlugin: 15.0.1 (installed 2014-09-22)
User Internet Plug-ins:
WebEx64: 1.0 (installed 2015-04-03)
ZoomUsPlugIn: 4.1.25233.0525 (installed 2018-06-14)
Safari Extensions:
| AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com(installed 2018-09-18) |
| Adblock Plus - App Store (installed 2018-09-18) |
| Adblock Plus Icon - App Store (installed 2018-09-18) |
3rd Party Preference Panes:
Flash Player (installed 2018-08-27)
FUSE for macOS (installed 2016-09-25)
Tuxera NTFS (installed 2015-10-09)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 249.80 GB - Disk used: 226.39 GB
Destinations:
M*****K [Local] (Last used)
Total size: 800.13 GB
Total number of backups: 15
Oldest backup: 2014-12-22 16:01:47
Last backup: 2018-05-01 01:12:24
Performance:
System Load: 1.69 (1 min ago) 1.85 (5 min ago) 0.96 (15 min ago)
Nominal I/O speed: 15.06 MB/s
File system: 26.44 seconds
Write speed: 531 MB/s
Read speed: 711 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||||||
| System | 1 % | 5 % | 0 % | 1 % | 0 % | 2 % | 0 % | 1 % | 0 % |
| User | 3 % | 19 % | 0 % | 1 % | 0 % | 2 % | 0 % | 1 % | 0 % |
| Idle | 96 % | 76 % | 100 % | 98 % | 100 % | 96 % | 100 % | 98 % | 100 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| RTProtectionDaemon | Malwarebytes Corporation | 40.14 % | |
| EtreCheckPro | Etresoft, Inc. | 19.28 % | |
| WindowServer | Apple | 4.86 % | |
| kernel_task | Apple | 1.80 % | |
| assistant_service | Apple | 1.60 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 973 MB | |
| Safari | Apple | 778 MB | |
| mdworker (25) | Apple | 774 MB | |
| com.apple.WebKit.WebContent (5) | Apple | 590 MB | |
| EtreCheckPro | Etresoft, Inc. | 558 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| com.apple.Safari.SafeBrowsing.Service | Apple | 3 MB | 1 KB | |
| apsd | Apple | 12 KB | 18 KB | |
| mDNSResponder | Apple | 19 KB | 5 KB | |
| com.apple.WebKit.Networking | Apple | 7 KB | 2 KB | |
| assistantd | Apple | 5 KB | 4 KB |
Virtual Memory Information:
| Available RAM | 10.64 GB |
| Free RAM | 5.76 GB |
| Used RAM | 5.36 GB |
| Cached files | 4.88 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| 2.3.18 | 2018-08-30 | |
| Adobe Flash Player | 31.0.0.108 | 2018-09-11 |
| Adobe Pepper Flash Player | 31.0.0.108 | 2018-09-11 |
| Safari | 12.0 | 2018-09-18 |
| Gatekeeper Configuration Data | 155 | 2018-09-24 |
| Adblock Plus | 2.0.1 | 2018-09-26 |
| "Malwarebytes for Mac Uninstaller" | 1.0 | 2018-09-26 |
| Malwarebytes for Mac | 1.0 | 2018-09-27 |
| XProtectPlistConfigData | 2100 | 2018-09-28 |
| Evernote | 7.5.1 | 2018-09-28 |
Diagnostics Information (past 7 days):
2018-09-26 19:49:16 iAntivirus.app CPU
/Applications/iAntivirus.app
2018-09-26 19:28:16 VPN Unlimited.app Crash
/Applications/VPN Unlimited.app
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSDictionaryI length]: unrecognized selector sent to instance 0x600000277f00' terminating with uncaught exception of type NSException abort() called |
2018-09-24 15:12:42 fseventsd Crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents .framework/Versions/A/Support/fseventsd
2018-09-24 00:25:52 com.apple.WebKit.WebContent CPU (4 times)
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
End of report
It worked a tad in safe mode, but a number of the functionalities did not work due to the fact that it was in safe mode; it also performed ok in the other user account.
i just took the liberty of getting rid of all the vpn apps and disabling the ad blockers, I will report my results.
Contact the web site support people for assistance.
Well that has nothing to do with Apple.
Did you try using another browser? FireFox...
Yes, it is only one particular site. It gives me the error on Safari, Firefox & Chrome.
???
Did it work in another admin user account or the Safe Mode? Have you tried quitting Tunnelblick.app? Tried disabling the Safari extensions?
Still the same problem. But, its only pertaining to one website on any browser I try.
Thanks for trying to assist.
You are welcome. Try the support section for that web site.
The requested URL was rejected. Please consult with your administrator. Your support ID is: 12877584063170324898
