Send-In Service - Include Handwritten Notes with the Packaging
Include Handwritten Notes
when Using Send-In Service:
My Most Recent Use of Notes and Send-In Service:
I was sending in my Apple TV due to it vibrating. With the packaging, I wrote some notes down to instruct the technician of where to lean their ear over to hear the vibration. I was told that the vibration was noticed due to my notes and that had I not have mentioned it in detail, it never would haven noticed. I also included notes requesting that debris and dust be cleared out. As a result, I was given a new Apple TV.
How Send-In Service is Performed:
- Apple: ships you a box
- You: ship the device to Apple***
- Apple: services the device
- You: get your device back
*** Include Handwritten Notes with the Packaging: Apple may request that you use send-in service in order to get your device serviced. When performing Send-In Service, you can always include a slip of paper in the packaging that includes specific things that you need to point out, such as where the error is occurring and to request that debris and dust be cleaned off of the Logic Board.
Info on Contact Apple Support:
- Contact Us - Choose Locations
- USA: 1(800)MY-APPLE
- Proceed from there as Necessary
A Current Event that Made this Method of Transcript Extremely Useful:
The Days of the COVID-19 Pandemic: During the most dreaded days of the Coronavirus Pandemic(when one was required to wear a mask, and reluctant to visit any opened Apple Store), calls were taking a bit longer to get through with Apple Support. And, that made sense, because many at home were working out-of-the-house or were taking classes over-the-web, and, as a result, they had more time on their hands to contact Apple Support. So, it took quite a bit to get through to Apple Support at that moment in history. But, as always, just staying on the line while on hold with Apple Support, someone was always awaiting to pickup the phone, and calls were answered.
