Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Do's and Don'ts for lost iPhones - Switched Off - Offline - Beware of Phishing

Last modified: Apr 28, 2024 12:08 PM
7 602 Last modified Apr 28, 2024 12:08 PM

Don'ts

If the device is removed from an account after it is erased, Activation Lock will be turned off. This allows another person to turn on and use the device.


An example of my iPhone 5 is given in the GIF below. There is no "Undo" after you remove it from your account.




iPhones are designed with strong security measures to protect the privacy and data of their owners. One of the key features that ensure this is the requirement of an Apple ID and password or a passcode to access the device's contents. This means that without the owner's authorization, it is nearly impossible for anyone else to open an iPhone and gain access to its data.


  • The Apple ID and password serve as a unique identifier for each user and are used to link the device to the owner's iCloud account.
  • In the event that the owner has chosen to set up a passcode, an additional layer of protection is added.
  • Additionally, enabling two-factor authentication for the Apple ID further enhances the security of the device by requiring a secondary verification step, typically through a trusted device or phone number, to access the account.


With these security measures in place, iPhones offer a high level of protection against unauthorized access. Even if someone physically possesses the device, they will find it extremely challenging to access its contents without the owner's Apple ID and password or the passcode. This helps safeguard sensitive information, personal data, and ensures the privacy of the iPhone's owner.


It is worth noting that while these security measures provide strong protection against unauthorized access, it is essential for iPhone owners to choose strong and unique passcodes or passwords. This minimizes the risk of brute-force attacks or password-guessing attempts.



Do's, If you had enabled "Find My" before it was lost



Find IMEI & Serial No. of the Lost Device: You cannot track using the IMEI number or Serial Number but you may need it so keep it handy


  1. If an iPhone, iPad, or iPod touch is lost or stolen - Apple ...
  2. Find the serial number or IMEI on an iPhone, iPad, or iPod ...
    1. You may use a web browser to get the Serial Number and the IMEI Number. You cannot track using the IMEI number. but you may need it so keep it handy
    2. Log in to https://appleid.apple.com with your Apple ID credentials. All your devices will be listed there. Click on any to get the details.



Beware of Phishing!


Be careful and be smart to --> Recognize and avoid phishing messages, phoney support calls ...

Note: Apple will never send you any info on Lost/Found iPhones. It (Phishing) may appear as the image given below.





Switched Off? Still traceable


Even if the iPhone is switched off it is findable, see the pic below.






Device Offline?


I see my device in Find My, but it's offline


If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:


Don't see your device?

  • You might not have Find My turned on.
  • If you're using the Find My app, you can't see your device's location if more than 7 days have passed since its last location was sent to Apple.
  • If you're using iCloud.com/find, you can't see your device's location if it's powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple.
  • Learn how you can still protect your information.


Comments

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.