what if i can't tap my name?

If you're signed in to the Apple Support Community but can't tap your name in the Settings menu, try refreshing the page, using a different browser, clearing your browser's cache and cookies, or restarting your device. If none of these steps work, contact Apple Support for assistance.

tinkerkath wrote:

i can't tap my name in settings

I'm going to make a wild guess here and say you're referring to your name in the Settings app of your iPhone/iPad.

If so, you probably have restrictions enabled - If your Apple ID is greyed out in Settings - Apple Support

What device?