Cannot delete emails on mobile Microsoft Outlook

Question

Cannot delete emails on mobile Microsoft Outlook

I have a new iPhone 15 Pro Max, I have Outlook 365 installed for work email. I currently have over 290 email that have been deleted from my computer but I cannot delete from Outlook on my iPhone. When I do delete it comes right back in seconds. How do I effectively fix this issue with my new iPhone? Any suggestions are greatly appreciated.

iPhone 15 Pro Max, iOS 17

Posted on May 13, 2024 2:41 PM

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Answer 1

Bijocal

Level 1

8 points

May 13, 2024 2:46 PM in response to iPhone_Help_Please

first verify if deleted emails are still in trash on PC.
try deleting from outlook again if still there and from trash.
Do you have sync set up and updated? I’ve been having issues with sync on Windows 10

hope this helps

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Answer 2

May 13, 2024 3:10 PM in response to Bijocal

They are not in my Outlook 365 account on my computer. They still are on my phone and cannot delete. There are no settings I can manipulate on my iPhone for Outlook either. I have tried every trick I have seen posted and none of them work.

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Answer 3

celliott147

Level 6

11,979 points

May 14, 2024 11:57 AM in response to iPhone_Help_Please

Try deleting the Outlook app, restarting your phone, and reinstalling the app. This should clear up the mess. If that still fails, you may see if the emails still appear in the web view.

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