Volume control up/down & mute does not work on Apple TV wi-fi & Ethernet

Question

Beetle46 Author

Level 1

4 points

Volume control up/down & mute does not work on Apple TV wi-fi & Ethernet

My Apple TV 4K Wi-Fi + Ethernet volume control (up/down) and mute will not respond to handle held device nor Siri

Apple TV 4K, tvOS 17

Posted on May 15, 2024 9:09 AM

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Answer 1

May 15, 2024 9:35 AM in response to Beetle46

A restart of just the Siri Remote may correct the issue:

If the volume buttons on your Apple TV remote aren't working - Apple Support

Else please elaborate about your audio setup. Do you use the TV’s built-in speakers, or something else? How is it connected?

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Answer 2

May 15, 2024 1:39 PM in response to Beetle46

At this time, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 3

Beetle46 Author

Level 1

4 points

May 15, 2024 11:43 AM in response to Beetle46

FYI, both have worked since I purchased the above system until yesterday. Siri was working as well. I’ve restarted Siri, gone to settings and tried various sound setting without any positive results. Yes, I also use the TV speakers as well

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