Why is facetime disconnecting an active phone call that I am on?

Still happening in January 2024. Infuriating. Apple please fix this

Hi Lissy,

The option to ignore the FaceTime call is displayed however the issue is, the other call is already disconnected before choosing any options. As my grandfather’s POA I was on the phone with the mortgage company trying to stop his house from foreclosure minutes before the deadline and I received a FaceTime call and my call was automatically ended. This glitch almost costed my grandfather his house, and forced me to buy a plane ticket to Florida to go to court because the call ended. How do I fix this?!

these options are there however regardless if u choose one of those options or just let it ring it still ends your active call. it has nothing to do with accepting or not accepting the incoming FaceTime call.there is a bug within that last update that has caused this. please fix it.

SAME! it so agitating. and it happens literally every time im on an important call. apple needs to fix this or ima have to go to Samsung because im having issues with my iPhone, my Macs and my iPads. Oh and my AirPods just stopped working and my beats I barely use are falling apart. BUT THIS FACETIME ISSUE IS OUT OF POCKET!

I am having the same issue, but regardless of what I choose, my original call is being disconnected. This is really frustrating as I work from my cell phone.

Is there a way to pause FaceTime when on a regular phone call?

This keeps happening to me and now it’s happening to my sister, too! I have T-Mobile on an iPhone 13 and she has AT&T on an iPhone 14. Can’t be the service, has to be an Apple problem. Someone please tell us how to fix this!!!!!

This is a horrible bug that Apple needs to address but fortunately it appears in a specific version of iOS. I’ve been in IT for 34 years so I did some sanity tests to support my theory.

I have an iPhone 12 Pro Max with iOS v15.7 and I did this test of being on a phone call and someone FaceTime me and I don’t have the issue. My wife has iPhone 12 Pro Max with iOS v16.3.1 and she was on a phone call and I FaceTime her and she doesn’t have this issue. My daughter is the one having the issues when she is on the phone with clients. She has an iPhone 14 Pro Max with iOS v16.0.3. I did a test and was on the phone with her and her mom FaceTime her and the call drops. This is clearly a bug so she’s now upgrading to iOS v16.3.1.

No answer on this @apple?

Literally just happened to me!!! On a business call revising a voicemail!!!! This makes no sense!

Negative, Batman. What she is saying is that she cannot simply decline. Call or not take the call or whatever. No matter what you do. You’re screwed once a FaceTime beeps in on you. Because you’re gonna lose the call you’re on no matter how important it is the second they stop trying to get through. So that’s specifically what is being asked and I would love to know your answer because it is not the ones offered here, kwim

Hi J_Mo825,

Thank you for using the Apple Support Communities! You should have the option to decline the FaceTime call as noted below:

Use FaceTime with your iPhone or iPad

Answer a FaceTime audio call with call waiting

When another call comes in—either a phone call or another FaceTime audio call—you can choose one of these options:

End & Accept: End the current call and accept the incoming call.

Hold & Accept: Accept the incoming call and put the current call on hold. 

Decline: Decline the incoming call.

Were these options not displayed?

Thanks.

2 days in a row for me. I’m on a FaceTime call (same Apple ID) on my MacBook, and a new incoming FaceTime rings my phone. It immediately hangs up my MacBook as call failed. There is no option to decline the new call it’s just the answer

prompt. I can’t have a call consistently now as any new FT call kills the original call I’m on.

This issue with facetime disconnecting an active phone call is really, really annoying. I am unable to deny the Facetime call...too late, my phone call is gone. It is impacting me as a small business owner when clients phone me and I lose their call midway. I am sure they think that I hung up on them.

When is Apple going to resolve this or do they even check in here.

Same problem on iPhone 14 pro max AT&T. Apple support says to wipe the entire phone using iTunes and set up as new device. Then test. They don’t know what the problem is. But I haven’t done it yet.

I have an iPhone 11 Pro and an iMessage group chat, that we use for Group FaceTime calls. When I am on a regular phone call and I get a FaceTime call through call waiting, it DOES NOT give me the option to accept or decline. The FaceTime call disconnects my current phone call and the FaceTime call drops as well. Also, if there is a current FaceTime call active through iMessage, it will also disconnect my current standard phone call multiple times.

The only fix currently available, is to turn facetime off while on the phone. I hope this gets fixed by Apple soon!!!