Apple Watch 9 does not connect to Verizon Cellular

Anyone who is currently experiencing this issue still, This was happening to me and I found the issue to be that I had screen time restriction on web content that needed to be turned off for the watch app to accesss Verizon.com to activate cellular service.

I hope you ended up getting your issue resolved since it’s been a couple months. We have been going through the same thing for the last 3 days- Apple said it was on Verizon, Verizon said nothing was wrong on their end and to take the watch back to Apple for troubleshooting..I ended up finding this post from 2017 and it worked! 3 days and so many hours wasted, but so thankful to have found this post below.

Same here! No SIM and No Connection. Been on the phone with them for hours.

Did you ever get this resolved? Currently going through this and it’s been a nightmare.

This solved my problem. Go into Settings / Family / "Family Member" / Screen Time / Content & Privacy Restrictions / Content Restrictions. Then under Web Content, allow all websites. After that the watch will be able to connect to Verizon and once it is working you can re-enable the Web Content Restrictions. Thanks, Jay082!

Hi there tony_1968,

You'll want to start by making sure you've followed the guidance below:

Before you start

* Make sure that you have the latest software on your iPhone and your Apple Watch.

* Check for updates to your carrier settings.

* Make sure that you have an eligible cellular service plan with a supported carrier. Your iPhone and Apple Watch must use the same carrier,* and you must be within your carrier's network when you set up cellular on your watch.

* If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. Pre-paid accounts and some older accounts aren’t currently supported. To make sure that your account is eligible, contact your carrier.

Then, work through the additional steps here to set up cellular service on your Apple Watch: Set up cellular on Apple Watch - Apple Support

If you've already contacted Verizon and this is something they're working on, you'll likely need to continue working with them to find a solution.

Take care.

Verizon told us the same thing, but the watch was perfectly fine. I ended up finding another thread with this (👇🏻) and it was the solution for us. I toggled cellular on and off then restarted my phone and voila! Very frustrating to go through, so I hope this works for you as well!

Having the same issue connecting to my Consumer Cellular account. Keep getting error message when I get to the set up for my E911 address. "AttWearablesProxy591000: UnknownAttWearablesProxyError (Create E911AddressFailed). Have tried multiple variations of my home address with no success. Also unable to access my Consumer Cellular account. Have contacted their customer service multiple times and have spoken with at least 6, 7 or 8 different people with no success on either issue. They sent me to a Target store to talk to a tech person there and the first thing he said to me was that "He wasn't familiar with Apple products." He had to call customer service at Consumer Cellular and had no better results than I did. I have changed my CC password several times and still unable to access my account information. The last person I spoke with suggested I contact Apple support. Today their website is down! Getting beyond frustrated!!

This solved my problem. Go into Settings / Family / "Family Member" / Screen Time / Content & Privacy Restrictions / Content Restrictions. Then under Web Content, allow all websites. After that the watch will be able to connect to Verizon and once it is working you can re-enable the Web Content Restrictions. Thanks, Jay082!

I’m currently having this exact issue. I can’t tell you how many times I’ve factory reset/unpaired and retried with no success. Verizon chat support says the watch is a dud because they activated it on their end. Are there really that many duds?

We went through this last month. Toggling cellular on and off in settings and then shutting down my phone was the solution for us!

I personally haven’t had any issues connecting 3 series 9 watches to the Verizon network. What did Verizon say seems to be the error?

Your best bet is to call Verizon at 800-922-0204. The individual I talk to solve my problem in about 20 minutes versus hours on the phone with Apple and Verizon chat.

Having same issue, could you please share the resolution? I’m at a loss on what to do next