Apple TV losing internet connection while streaming

Question

Apple TV losing internet connection while streaming

I have 4 Apple TVs - My Gen 2 after years of working fine started having stability issues. I would get a "lost internet" warning in an upper right box and the streaming would pause for a few seconds. I checked the same stream on another Apple TV (a gen 3) and it was fine. Both were on WiFi (I have strong WiFi in the house and the first thing I checked was the signal...it was excellent)

I did a restart and had the same issue.

Finally I did a reset and had to enter passwords for all the APPs but now everything seems to work again.

I'm wondering if I have a hardware issue about to get worse. I saw there was a similar probem reported but it was years ago and there were no replies.

Apple TV 4K (2nd generation)

Posted on May 9, 2024 3:38 AM

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Answer 1

May 9, 2024 5:32 AM in response to dennisfromten mile

I'm wondering if I have a hardware issue about to get worse.

I think it’s more likely that the reset solved the issue, by discarding information on disk and starting over. But do contact Apple Support if it happens again.

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Answer 2

hcsitas

Level 6

11,570 points

May 9, 2024 6:35 AM in response to dennisfromten mile

+1 @Urquhart, however I wouldn’t contact Apple given the age of your ATV, the low cost of replacement and the high chance of being frustrated by AI-scripted non-answers. Just reset or replace if it reoccurs.

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