Newsroom Update
Tap to Pay on iPhone is now available in Canada. Learn more >
Tap to Pay on iPhone is now available in Canada. Learn more >
How to turn on “find my phone” items in iCloud are gray and the mail in I cloud storage is unresponsive?
iPhone X, iOS 13
Hi Traviss35
Thanks for the lead. I just read the first suggestion. My page is a little different. I do not have any window that ask if I want to sign into my ID in settings. I tap my name and I can change my password in settings. I can get a verification code and I can edit my information. I check out iCloud And it rolled into storage and mail server. I got messages yesterday when I emailed myself to my iCloud account. One message said that my mail could not be sent and tonight i am having problems with another account. I have one server. Okay next can you tell me what others are seeing to Sign on! if there is a change in my private settings I get a black flash or a blue flash card do I want to continued to sign In. Black screen to enter screen like going to App Store to purchase. I’ll check back
Thanks.
Hi Traviss35
Thanks for the lead. I just read the first suggestion. My page is a little different. I do not have any window that ask if I want to sign into my ID in settings. I tap my name and I can change my password in settings. I can get a verification code and I can edit my information. I check out iCloud And it rolled into storage and mail server. I got messages yesterday when I emailed myself to my iCloud account. One message said that my mail could not be sent and tonight i am having problems with another account. I have one server. Okay next can you tell me what others are seeing to Sign on! if there is a change in my private settings I get a black flash or a blue flash card do I want to continued to sign In. Black screen to enter screen like going to App Store to purchase. I’ll check back
Thanks.
Hello Yesicanu,
Welcome to Apple Support Communities.
It appears that you have been unable to turn on "Find My" and now items are greyed out in iCloud, correct? I'm here to help you take a look in to that!
First, I'll have to check that the iCloud is currently signed into the iPhone:
Set up iCloud on your iPhone, iPad, or iPod touch
Would there be an MDM on the device by a company, school or child account? It could restrict access to any changes within iCloud and on the device:
Get started using Apple Business Manager or Apple School Manager with Mobile Device Management
Family Sharing and Apple ID for your child
If none of these factors are on the device and you're unable to sign into iCloud, I would encourage you to reach out to Apple Support:
Take Care!
Hello Yesicanu,
Thanks you continuing to add information about this issue. Based on your description, we would encourage you to reach out to Apple Support directly to look into this iCloud issue in more detail.
Take Care!
Hi,
Thanks for your interest in helping iPhone users.
So my find my phone was turned off and I turned it on. But I see several items in privacy and the mail too in iCloud storage list no responsive
