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CarPlay not working properly after iOS update?

Is anyone else having issues with CarPlay skip button not working on vehicle after updating to latest iOS 16.4.1 version? My vehicle is a 2018 GMC Terrain infotainment version IntelliLink INFO3-PS20.9-1. I tried looking for vehicle software updates and factory resetting the infotainment. I’m trying to avoid going to the dealership when it could possibly be an iPhone software issue as well. Any help would be greatly appreciated. Thank you

iPhone 13 Pro Max, iOS 16

Posted on Apr 14, 2023 5:19 AM

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Question marked as Best reply

Posted on Nov 21, 2023 2:47 PM

Ever since last update 17.1.1 my apple car play on iPhone 13 doesn’t work????

37 replies

Mar 10, 2024 8:47 AM in response to chrisyamil

Ever since the iOS 17.3 update, now my CarPlay has been rendered useless. I drive a 2019 Honda Fit Sport and use an iPhone 12. I have done all the troubleshooting- changed cable, had Honda factory reset the radio, rebooted the radio, rebooted the phone, update to iOS 17.4. It is extremely frustrating because I use CarPlay for navigation and music and so that i don’t break the laws regarding cell phones and driving!!! Fix it Apple!

Apr 2, 2024 9:32 AM in response to SnickZ.

SnickZ. You have posted generic solutions to Apple Carplay issues which the users of the forum already performed before posting. Our Carplay worked just fine until iOS 17.4 After installing iOS 17.4 or 17.4.1 the vehicles, which support carplay and worked just fine a few days ago, will no longer detect the vehicle in Apple Carplay. Synching with the device is not the problem. the current version of iOS with Apple carplay is the problem. I suspect the only thing which apple support can do to cure is help us roll back our iOS versions. This of course conflicts with the generic advice you posted above.

Apr 16, 2023 8:51 AM in response to chrisyamil

Hi chrisyamil,


If CarPlay is not working as expected, the following guidance can help:


"First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."


If you need help with CarPlay - Apple Support


Cheers.


Mar 16, 2024 3:28 PM in response to cooperisadog

I had a lot of issues with iPhone 12 Pro and WIRELESS CarPlay on Audi A4 2021. Now with iPhone 15 pro it was impossible make CarPlay work AT ALL.


Mine worked instantly and now connects super fast when I REMOVED COMPLETELY THE TWO WIFI NETWORKS OF THE CAR’S HOTSPOT FROM THE IPHONE - 2.5 and 5 GHz. ( Settings -> WiFi -> Forget this network)

You do not need to be connected to Car WiFi Hotspots for CarPlay to work. CarPlay uses WiFi but establishes background WiFi connection following Bluetooth handshake. Hope this helps.


PS. CarPlay uses 5GHz WiFi band, so if you still need Hotspot try using only 2.5 GHz



[Edited by Moderator] 



Mar 30, 2024 3:21 PM in response to chrisyamil

I've been having the same problem for a week and stumbled on a solution that worked for me at least. My CarPlay has been working fine for years and suddenly last week after an iOS update (17.4.1), it stopped working. I went through all the troubleshooting steps - reset my infotainment system, reset my phone to factory settings, checked screen time for any restrictions, etc. When I read somebody saying they reset their network and that fixed it, it occurred to me that maybe my VPN was blocking CarPlay for some reason. When I turn off VPN, CarPlay starts working. I've been able to reproduce this at will - turn on VPN, no CarPlay; turn off VPN, CarPlay works.


CarPlay not working properly after iOS update?

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