2017 MacBook Pro stuck in internet recovery mode and getting HOT

Question

2017 MacBook Pro stuck in internet recovery mode and getting HOT

following the directions to prepare my 2017 MacBook Pro to sell, I signed out of accounts and tried to do a factory reset.

it then rebooted in internet recovery mode and I can’t get past that screen - always ends in the broken globe screen with error -2003f. I tried another strong internet connection and got the same message. I also tried a hard reset of the modem/router but nothing changed.

i also tried holding command R, option-command-R, etc but it just keeps rebooting to the same black screen with the drop down box to connect to WiFi.

furthermore, it won’t just stay turned off until the battery dies - every time I turn it off it just turns back on - after hours of being on it is HOT to the touch, like it could catch on fire. I can hear the fan working and it never had any issues until I attempted a factory reset.

please advise!

MacBook Pro (2017 – 2020)

Posted on May 1, 2024 5:58 PM

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Answer 1

kaz-k

Level 8

49,296 points

May 2, 2024 4:43 AM in response to Travelling_fool

Hi,

You'd better connect to the Internet via Ethernet connection for recover your MacBook Pro to factory setting.

If you don't have Ethernet to USB-C adapter, you could recover your MacBook Pro to factory setting at Genius Bar or Apple Authorized Service Provider for free of charge.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

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Answer 2

HWTech

Level 9

56,414 points

May 2, 2024 8:50 PM in response to Travelling_fool

Try an SMC Reset. If successful, the laptop should immediately power off.

Can you still boot your laptop normally? If so, then try creating & booting a macOS USB installer:

Create a bootable installer for macOS - Apple Support

Try running the Apple Diagnostics to see if any hardware issues are detected.

Also, make sure to disconnect all external devices in case one of them is causing a problem.

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Answer 3

May 11, 2024 1:31 PM in response to Travelling_fool

follow this procedure faithfully, taking care to use exactly the keys in the positions specified, not just ones with the same labels. Observe timing faithfully.

Reset the SMC of your Mac - Apple Support

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Answer 4

May 3, 2024 10:02 AM in response to Travelling_fool

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

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Answer 5

May 11, 2024 1:01 PM in response to kaz-k

I tried another network and was able to get through the internet recovery, thanks!

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