Brand new Mac came with AppleCare+ (that I didn’t purchase)
Just wanted some opinions on this one…
I bought a brand-new MacBook Pro on 14th March from KRCS (Apple reseller) and after umming and ahring for a few weeks I decided that an AppleCare+ sub was probably a good idea.
This is when I found out that my machine already has an active AC+ sub. My assumption is that either this is a mistake, or the machine I bought isn’t actually “brand-new”. Maybe someone purchased it, along with AC+, then changed their mind and sent the machine back but forgot to cancel the AC+?
I spoke to Apple about this a few weeks back and they basically said they weren’t sure what was going on and that I should contact the company I bought the device from. So I got in touch with KRCS and the only response I’ve had basically said “the machine was shipped directly from Apples’ warehouse, we’re not sure, we’ll look into it”.
The issue is that I think I’ve only got around 1 week until the 60-day grace period lapses and I’m not sure what to do. Why can’t Apple just cancel the sub and let me purchase a new one? Will the 60-day window be extended due to the weird circumstances? Will they just let the current sub run without me having to pay anything?
I know, I’ve left it a little late, but I’ve been incredibly side-tracked with other, more important things. Not to get into detail, but there’s a possibility that I may be losing my job due to a company restructure, so that’s kinda been playing on my mind for the last few weeks.
Anyone ever had this happen to them? What was the outcome?
MacBook Pro 14″, macOS 14.4