Missing page sizes on printer since upgrade to Sonoma 14.4

Dear Apple developers & forum moderators. It would be very helpful if you could get in touch here and

a) confirm that you are aware of the problem

b) offer us a time horizon for a solution

Yep.

Have 14.4.1 on a Mac Studio, Lightroom Classic 13.2, everything is up to date but all my print sizes that I use have vanished. Even tried setting up a "custom" 5x7 and all I get is wrong printer tray type error. At a time when things are going to get busy and this happens.... frustrating is an understatement.

I'm also getting annoyed by this.

While I have found that yes you can dig through going to Printer/Selecting the printer/scrolling down to paper handling/ Then checking fit paper size/And yes at last I've the paper size options. That shouldn't have to be the case. We should be able to keep doing the same easy click Page Setup/Select the printer/ And yes just elect the paper size.

Come on Apple fix what you've broken.

We print our medium and large format sheets on an HP T230 -24". After spending way too much time trying on my own, I called HP. It wasn't easy or quick to get to someone who understood the issue; however, I finally got to a tech who was on it. She used remote access and started drilling into the setup, but ultimately found that the large list of sheet sizes had moved from the print setup window to a toggle-down in the print window. I'm not sure this is true of all the programs we use, but for our CAD program Vectorworks, it does. The new print window has a set of toggle-down sub-windows. One of which is "Paper Handling." Under Paper Handling, we toggled on "Scale to Fit Paper Size" and then selected our preferred paper size. Once that is done, the paper size stays as selected for later files.

I also have this problem. Since 14.4 update, my Epson P800 printer no longer shows all of the page sizes it used to. This is being discussed here at the Adobe Lightroom forum.

I have latest Epson driver installed, currently running OS 14.4.1 on Macbook Pro. Latest Lightroom Classic, 13.2.

No fix that I've found, very frustrating.

Same issue here. Only since 14.4. All 14.3.1 macs work ok, but once any of them upgrade to 14.4 the non standard page sizes are missing from Page Setup screens.

If it helps at all we have

Xerox C60 with Fiery v2.1 - latest fiery drivers, admittedly from Nov 2022

Xerox WC7845, without Fiery - latest drivers

Canon C3225 no fiery - latest drivers

Printers have been added via IP and also tested via bonjour.

What I can see is that any app needing to use Page Setup will not show any printer specific info for page sizes. However, in an app with Paper Size built into the print menu (Chrome / Preview) that extra sizes do show, but any app like Adobe Photoshop or Microsoft Word, the page setup does not show the extra info.

Examples below. Same printer (Xerox C60) in Chrome (shows SRA3) and Word (does not show SRA3)

Some forums have mentioned anyone running Microsoft Defender needs to run a command to allow full disk access for com.microsoft.dlp.daemon, however we don't run Defender so this doesn't help us.

running cupsctl in terminal shows what i would expect

Today's 14.4.1 update also hasn't fixed anything.

the CUPS interface also seems standard. It shows the correct driver installed, and show all driver specific settings.

That's about as far as I've got, other than blocking the 14.4 update from running on the rest of our machines.

Yes, super frustrating. One workaround I found was to use the Epson Print Layout app; all the printer sizes, etc are working for me in the Print Layout app on my Mac with Sonoma 14.4.1. I'd rather print from Lightroom, but that's better than nothing.

https://epson.com/epson-print-layout

Updated mine to 14.5 earlier.

Confirmed now any of my printers / drivers that have SRA3 now show it under Page Setup where they didn't before under 14.4 / 14.4.1

Looked around online for a list of what comes as part of 14.5, and nothing obvious related.

Thanks Doug. This worked for my Epson SC-T2170 as well.

I am curious if you have found a fix. We are printing medium and large format to an HP T530, and all of these sheet sizes are missing. In our case, we typically print from Vectorworks, Adobe Acrobat, and Photoshop, and all three programs' print windows are missing the D series sheet sizes.

In all fairness, I just tried to print opening an image with "Finder" then go to print and yup...appears to be an Adobe issue.....I'll follow up with Adobe later, but how about anyone else????

Apple say its Adobes problem, and Adobe say its apples problem ! Apair of multi national companies who give zero

F..ks !