Trying to get photos to download from iPhone 8

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Level 1

8 points

Trying to get photos to download from iPhone 8

I have an iPhone 8 that is out of memory and about 1,000 pictures/videos. I'm trying to download to my computer but keep running into issues. When I try to do the automated download, part way through I get an error message that the computer cannot connect to the phone. So I tried to cut and paste the files and at first that seemed to work. Photos from the phone appeared to be deleted as I went through the process but then I would hit the same error message. After reconnecting the phone, the old photos I deleted would reappear, and they would also be on the computer. Is my phone corrupt? Any help would be appreciated.

iPhone 8

Posted on Aug 13, 2020 9:20 AM

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Answer 1

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Siabh

Level 5

7,292 points

Aug 13, 2020 9:39 AM in response to brant1313

You have not mentioned: 1. What computer you are using: Is it a Mac or PC? What OS is on the computer? 2. What app you are using to transfer the photos?

This support article might be useful to you:

Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

Also, I would recommend this: Manage your photo and video storage - Apple Support

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Answer 2

brant1313 Author

Level 1

8 points

Aug 13, 2020 9:49 AM in response to Siabh

Thanks. I will check those out.

The computer is a PC with Windows 10. I'm not sure the app, it just pops up when I plug in the phone. I'm guessing a Microsoft app. Really I have just gone to the folder section under Documents and opened two windows to try and move over. I still get issues with that.

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Trying to get photos to download from iPhone 8

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