Macbook pro keeps disconnecting from Studio display

Question

Level 2

300 points

Macbook pro keeps disconnecting from Studio display

Weird situation. We have two Studio displays. A macbook pro 16 in is connected to one. We did an update to 12.3 and then weird stuff happened.

If I connect the Macbook Pro 16 in to Studio display 1, it keeps disconnecting. If I connect our other Macbook Pro 13 to that same Studio display 1 that is also on 12.3, every thing is good.

If I connect the Macbook 16 in to our Studio display 2, every thing is good. If I connect our other Macbook Pro that is also on 12.3, every thing is also good.

The problem arrises only if I connect the Macbook Pro 16 in to Studio Display 1.

Solutions?

MacBook Pro (2020 and later)

Posted on Mar 24, 2022 6:09 PM

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Answer 1

hayesk

Level 1

12 points

Jun 9, 2022 6:25 PM in response to artlover2

I'm having the same problem. When I connect my MacBook Pro to a charger, the problem goes away, but I'd rather power the MacBook Pro from the display.

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Answer 2

Yves Nadon Author

Level 2

300 points

Mar 24, 2022 6:28 PM in response to Yves Nadon

UPDATE :

I found what seems to be the problem. The Studio display 1 does not charge the Macbook Pro 16 in enough. When I put in the charger on top of the Thunderbolt cable, everything is fine. The problem seems, that's since the update, the Display does not send enough power thru the thunderbolt cable (and yes, I tried another cable and the problem persists).

Something to do or wait for an update for the display?

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Answer 3

Yves Nadon Author

Level 2

300 points

Mar 24, 2022 6:29 PM in response to Grant Bennet-Alder

UPDATE :

I found what seems to be the problem. The Studio display 1 does not charge the Macbook Pro 16 in enough. When I put in the charger on top of the Thunderbolt cable, everything is fine. The problem seems, that's since the update, the Display does not send enough power thru the thunderbolt cable (and yes, I tried another cable and the problem persists).

Something to do or wait for an update for the display?

Reply

Answer 4

Mar 24, 2022 6:52 PM in response to Yves Nadon

This stuff is all new, you paid top dollar for it, and you get 90 days free telephone support.

Ask these guys. and don't let them tell you to wait unless they know EXACTLY what the problem is, and that a fix is coming, or that your report yields a trackable Bug Report.

Get Support

.

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Answer 5

May 4, 2022 6:09 AM in response to Yves Nadon

I have this problem too on a brand new macbook pro. I edit video and cannot work without my large monitor. I just installed the latest update and problem is worse instead of better. Changing cords or port options does not fix.

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Answer 6

Yves Nadon Author

Level 2

300 points

Mar 25, 2022 2:24 PM in response to Grant Bennet-Alder

I reinstalled the 12.3 update ans that cured all.

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Answer 7

Mar 24, 2022 6:23 PM in response to Yves Nadon

you appear to have methodically determined that the problem follows one display.

Get Support

.

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Macbook pro keeps disconnecting from Studio display

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