Why might Itunes for WIndows not recognize that my iPhone has been updated to the latest iOS?

I recently backed up my iPhone in iTunes for Windows. I updated my iPhone over wifi via the phone itself.

I am wondering if you may be able to tell me why my version of Itunes that I have did not recognize the update. The itunes version is12.12.10.1 in

Windows Home 22H2 that I use with my iPhone that has iOS 17.4.1. I know that I did not update the phone with iTunes, but I think that previously, it would recognize that the phone had been updated. It currently keeps asking me to update to the same iOS that I have on my phone. How do I resolve this issue without uninstalling iTunes?

Windows, Windows 10

Posted on Apr 24, 2024 11:44 AM

Reply
10 replies

May 7, 2024 1:42 AM in response to JoshuaCM

Baaed on what we've discussed so far I am going to assume that you originally installed the Microsoft Store version of iTunes, which not only updates automatically, but notably (as far as I know) does not tell you which version is installed.


I further assume that the Microsoft Store would not supply any information about the version of iTunes that it offers. Therefore, I believe it's safe to assume that your version of iTunes is up to date.


To return to the actual issue that you have; iTunes not recognising that you have the latest update on your phone (to iOS 17.4.1). There have been several posts here about this update, which either centre on the update not being available or (as in your case) iTunes not recognising the update. However, I haven't noticed a definitive answer to this issue.


Having said that, one of the articles that you linked to mentions that Apple seem to have released a revised version of iOS 17.4.1. In other words, with the same iOS version number. One point that might be easily overlooked in that article is that when it was written (27th March) the latest update (the revised 17.4.1) was not available over the air (Wi-Fi). In other words, the only way to update to the revised version was by using iTunes (or on the latest MacOS; Finder). At the time of writing, the device cannot be updated over Wi-Fi. I do not know whether that has now changed, but I suspect it has not (see below).


In the past Apple's software has told users that they have the "latest or current version of iOS" on their device when in fact that is not so. Case in point: the 6th generation iPod Touch will show a message stating iOS 12.5.7 and that Your software is up to date. Everyone who reads that questions it as there are later versions of iOS (e.g. iOS 13 and upwards). What the message should state is that the iPod has the last version or the most recent version of iOS that will run on that model of iPod. So it's possible that that any message you see on the phone telling you that the iOS is up to date is (in Apple's mind) correct since the even later version is not available using the Wi-Fi method.


So on your phone you may see a message telling you that iOS is up to date, but in iTunes you may see a message telling you that there is an update available. In both cases, you see iOS 17.4.1.


So what do you do? Well, try updating the phone by using iTunes. Alternatively, unless there is an absolute need to update, wait for Apple to get their act together and release a newer version of iOS that actually has a different number. It wouldn't be the first time that Apple has made a mistake.

Apr 26, 2024 2:14 AM in response to JoshuaCM

JoshuaCM wrote:

My version does not have an option under help to check for updates.

Are you sure? It's on the Help menu, but above the About iTunes line:



I'm led to believe that the version from the Microsoft Store doesn't have the update option because it updates automatically, meaning that there is no need to turn it on or off. But in addition, my understanding is that it also doesn't show which version is installed, because it is fully automatic.

JoshuaCM wrote:
The itunes version is12.12.10.1

Where did you find that information, because as stated the Microsoft version doesn't tell you which version it is? Even if it did, it updates automatically so it is difficult to see how your installed version could be two updates behind the current one.

There is something under preferences to automatically check for updated software.

Again, that suggests that you have the Apple version of iTunes, in which case there should be a Check for Updates option on the Help menu. Even if you had the Check for new software updates automatically option turned off there would still be an option to check manually.

Apr 30, 2024 1:46 AM in response to JoshuaCM

I'm at a loss to explain this then. I have to assume that your copy of iTunes came from the Microsoft Store, in which case, as stated, it should update automatically and not provide an option to avoid updating. All I can suggest now is that you check to ensure that your iTunes can get online. Make sure that your anti-virus is not preventing access.

Apr 30, 2024 12:16 PM in response to the fiend

it can get online as my security software shows that it allows it, and i have recently purchased something through itunes. I think it may have something to do with different versions being offered through the Windows store versus the apple website or something. I read something on a thread here.

It is similar to this:

https://www.macrumors.com/2024/03/27/ios-17-4-1-new-build-number/

https://9to5mac.com/2024/03/27/revised-build-ios-17-4-1/

That could be why that update is showing up. However, is it possible to overwrite the current installation of iTunes without the Windows settings doing something like removing the itunes backup directory?


it is stored on a secondary drive.

May 6, 2024 5:52 PM in response to the fiend

Hello. The version of iTunes that you listed above is not available in the Microsoft store for me. Do you think that somebody might know if the article that I mentioned might pertain to my situation, or if I should try it or not? It seems that I have the latest version of iTunes for my version of Windows (unless another version is outside of the Microsoft store).

Why might Itunes for WIndows not recognize that my iPhone has been updated to the latest iOS?

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