Error when logging in to Apple Vision Pro: Unable to update account - unknown error occurred

Key information:


  • Brand new Apple Vision Pro
  • Used to login to a European account initially
  • Realized App Store is limited to U.S. accounts, so logged out
  • Upon logging in to my U.S. account it asks for my CVC, mobile number
  • Both of these are accepted, but when clicking agree to the ToS it says unable to update account unknown error occurred


Things I have tried:

  • Hard reset AVP with the "Erase All Data" function
  • Verifying with a different phone number (both numbers are UK numbers)
  • Creating a brand new U.S. Apple ID


Any ideas on what this could possibly mean and how to solve it? Super frustrated as unable to use my new spatial computer :(



Posted on Apr 28, 2024 1:10 AM

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Error when logging in to Apple Vision Pro: Unable to update account - unknown error occurred

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