Problem Specific to DuckDuckGo Browser on MacBook Pro

I had DuckDuckGo browser installed and working fine on my MacBook Pro for a year. Currently DDG Verion 1.85.0, MBP M2 Max Sonoma 14.4.1


Up until two days ago everything worked fine. Then, while using DDG to access a Copyright.gov site a security alert popped up. Now, because I followed a link from an email from the copyright.gov office, I suspected it might be suspicious so I hit escape until it canceled the load and exited DDG.


I used the browser successfully the rest of the day with no issues.


The following day DDG would not open any websites I tried except two (google and duotrope.com)

The next day, no website would open.


The error message I received was "DuckDuckGo Can't Load This Page" and "The network connection was lost"


There is no problem with my network. All email, other browsers, streaming services, everything works fine. But not DDG.


I have reinstalled DDG several times, deleting any remaining DDG files I could fine, in between. I even tried it in safe mode and I rebooted the WiFi router. Still the same error.


I've checked network settings, keychain permissions, antivirus permissions (I use intego) I cannot seem to figure out what could be causing the issue.


I have another MacBook Pro with DDG installed and it works fine. I tried copying that one to this MBP and I get the same error.


****, at this point I'd light incense candles and sacrifice a chicken if it would work.


Does anyone have any idea what could be causing my issue?

MacBook Pro (M2 Max, 2023)

Posted on May 3, 2024 4:41 AM

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4 replies

May 13, 2024 3:40 PM in response to rcvirginia

I have the same problem. Last week, the DDG browser worked perfectly. As of this morning (May 13), I get a "DuckDuckGo can't load this page. The request timed out." or "The network connection is lost." on every single page. I have also uninstalled and re-installed DuckDuckGo browser. It works fine on my other Apple devices.


I don't understand John Galt's response. I downloaded the browser from the DuckDuckGo site. What is the "junk" you are referring to?

May 14, 2024 4:05 AM in response to Ottawa_Rob

John Galt’s " junk " response referred to Intego Anti-Virus software, which he apparently thinks is junk.


It turned out to be a setting in Intego that was causing the problem. When I hit escape to cancel the page load initially, I also hit escape on an alert Intego gave, and it somehow blocked internet access from the browser. I could not find a way in Intego to unset this, so I uninstalled and then reinstalled Intego, and everything is fine.

Problem Specific to DuckDuckGo Browser on MacBook Pro

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