Why is Siri unable to play music from my Apple Music library?

Made another call to Apple Tech Support (5/29/2024). Evidently, many have this issue. Because of all the calls Apple is aware of this. My guess is that there will be another software update to fix this Siri (music) issue.

As a last resort I decided to wipe my phone and reinstall everything from scratch. Usually, that’s what Apple support will try and make you do. That did not fix the problem so it’s definitely an iOS issue at this point. My other iPhone that I didn’t not update to 17.5 still works as it should. I guess it’s a waiting game until they release a fix.

I don’t think Apple’s doing it on purpose. A year or two ago when they started pushing their try free Apple play subscription on phones, without peoples consent, for a limited time, that really messed up Siri. A later update fixed the problem. I expect another update will do the same for this problem.

Yes Apple broke something with 17.5 and I can’t ask Siri to play my playlists anymore. I deleted all the music off of my phone and re-synched it with iTunes and that didn’t help. I also deleted the app. I still get the message: ‘Looks like Apple Music can’t play that’.

In reference to the “looks like Apple Music can’t play that” issue, I spent the last three days on the phone with Apple support, unable to resolve the issue, so I created a workaround using the Shortcuts feature where I say “Siri, play playlist” it opens up my list and begins reading all 540 playlist titles, but if you interrupt Siri with the title you want it will immediately start playing it - I set the final function of the shortcut to “repeat all” and it plays until you stop it or repeat the shortcut for another playlist. It’s not perfect but, if like me you don’t want to reset all your data and permissions, it’s a workaround that retains the same functionality and safety while driving and trying to remain hands free. I sincerely hope this helps anyone who needs a fix until the next update corrects this issue (if ever).

I was thinking the same. Only because they keep shoving an Apple Music subscription down my throat. But, I doubt if that is behind the recent problem with 17.5.1. But I wouldn't put it past them either. 😅

The same thing, but I thought it was 17.5.1 because they came out a week apart. The latest update obviously didn’t fix it.

Going to take another update to fix it.

I am having the exact same issue. I do not have a music subscription just music I have put on my iPhone.

Right after updating to 17.5, when I ask Siri to play a playlist “Looks like Apple Music can’t play that” pops up.

When I ask Siri to play an album, sometimes it will do that but Siri doesn’t speak anymore like before.

If I asked to play the album Left of the Middle, Siri would repeat the name of the album and say playing now or something like that.

I have a feeling Apple is doing this in order for you to pay for Apple Music and I refuse to do that at the moment.

I have bought and paid for too much music to have to turn around and pay Apple a monthly subscription to play it.

iOS 17.5 update did the same for me, the first time I've encountered this problem on iPhone SE 2nd gen since purchase in 2020.

I note that it is only the "playlist" command that generates the error, not "play" artist or music.

Tried:

Hard boot.

Created new playlist on macOS and synced over.

Disabled Siri, hard boot, re-abled.

Deleted all music and app (General > iPhone Storage), added app again, tracks appeared though greyed out before syncing. Unable to sync from macOS, claims complete but not done. Hard boot. Same problem unable to sync. Greyed out tracks (all) when selected in app get song not in your library or not available in country. Removed all playlists from iPhone using macOS Finder. Then enabled and synced again this time sync completed. Problem remains only for playlist command.

Searching so far appears to reveal this problem is not widespread and no raft of solutions to try.

Emailed Apple.

Similar problem. I noticed it when music is playing I get no response from Siri. Used to be able to pause, request different song etc. I also have to start my Playlists manually because Siri can’t play them. I get the same Apple can’t play that or I can’t find that or whatever.

Same problem here, but in addition, I will tell it to call my wife (First and last Name) Then it says hmm I dont seem to have a number for (first and last name) who do you want to call? I then respond with first name only and siri says "calling First name last name". It's as if she has dementia. Can AI develop dementia? Very annoying.

They still push the Apple Music subscription and it's irritating as "H". I am a long time Apple user and love the brand dearly, however I don't like "forced ads" on any level. I already have Sirius and have no use for Apple Music period. How many different ways can I turn down the offers? I do agree with you about the updates to fix issues. Apple is pretty good with that.

Please share your response or solution from Apple if you get one. I would like to solve this. Thanks.