"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC

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"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC

While trying to import photos and video from your iPhone onto your PC, I kept getting an error message. I would go to This PC/AppleiPhone/DCIM and locate the media I wanted to import. Then I would attempt to copy and paste the media into a folder on the desktop. I got the error message "Device is unreachable." I was able to fix this problem by simply changing a setting on my iPhone. If you have the same problem, go to Settings/Photos and scroll down to "Transfer to Mac or PC." "Keep Originals" should be checked, not "Automatic." Simply changing this setting solved my problem.

Posted on Apr 9, 2018 8:34 AM

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Answer 1

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Xbodies

Level 1

18 points

May 5, 2018 6:54 PM in response to Xbodies

I no longer like you...now that all the pictures were erased after being downloaded to my PC as HEIC Files (.HEIC). Boooooo.

Edit: found a converter, so I don't totally hate you anymore. 🙂 It sounds like Windows 10 should be able to handle that file format in the not-too-distant future. Yaaaaaa.

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Answer 2

Apr 16, 2018 12:33 PM in response to micatek

AWESOME!!! Thanks. I’ve been frustrated with this issue for a while. Such an easy fix. Working perfectly fine now. Thanks again

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Answer 3

Xbodies

Level 1

18 points

May 5, 2018 5:40 PM in response to micatek

I love you...in a purely platonic way, of course. 🙂

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Answer 4

May 18, 2018 2:13 PM in response to micatek

After fighting various iPhones on various pcs, swapping cables, and uploading videos to Google Photos out of frustration over the past few years, THIS ACTUALLY WORKED! ON ALL MY PC'S! THANK YOU!!!

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"Device is unreachable" Error message when trying to import media from iPhone to Windows 10 PC

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