• iPhone App-Sync with iTunes issue

    Today I downloaded a new iPhone App into iTunes [12.4.3.1] on a Macbook Pro [10.11.6] which has several previously acquired iPhone Apps, all updated and all previously working on my iPhone 5 [9.3.5] (Firmware 10.01...view more
    Servi
    last modified by Servi
  • missing password for iPhone backup

    Hello,   I was very happy to receive a new iPhone 6 yesterday, that happiness quickly faded away when I couldn't restore my phone from a backup of my old iPhone 5. I backed it up tuesday and specifically uncheck...view more
    kiscua
    last modified by kiscua
  • How do I stop sharing call history between two iPhones (one mac)

    My husband and I both have iOS 9.01. Now I notice that if I have a missed / answer call it shows up on his notice screen and all my calls show up in his recent call history .   Both phones don't ring and they ...view more
    Csound1
    last modified by Csound1
  • Access phone from blackscreen

    Hi folks   I have an iPhone 5 I've dropped. The screen has gone black so I can't access it to reset the harddrive to factory settings before selling/disposing of. Any ideas how to do this, please?   Thanks...view more
    MarkHatwood
    last modified by MarkHatwood
  • iPhone keeps restarting during desktop/iTunes restore backup

    So about a month ago, a made an iTunes backup for my iPhone 5S. after which I completely factory reset it, but recently I forgot that I needed something from the old backup, so I went into the iTunes application and d...view more
    KevinBryne99
    last modified by KevinBryne99
  • Transfer Galaxy S4 Contacts and SMS to iPhone 7?

    I have old Samsung Galaxy S4 and it is almost retired. I already saved money for iPhone 7 and plan to buy one once available. The only question is how to transfer text messages and contacts from the old S4 to iPhone 7...view more
    Candroid
    last modified by Candroid
  • Watch TV Show Playlist

    I Wanted to know if I am doing something wrong.  I have a TV show playlist of a show I bought on itunes, I created a playlist with certain episodes on my mac, however when I select the playlist to sync the episod...view more
    moogle73
    created by moogle73
  • I AM NAKED and a full blown noob to IPHONE7 plus and apple needing ton of direction

    I new and naked to apple and iphone 7 plus. i've always owned droid devices.....note 7 last which was a disaster. WHERE IS the apple or iphone book for dummies. I DON'T KNOW the learning curve i'm about to enter upon....view more
    iamNOLEGEND
    last modified by iamNOLEGEND
  • When backing up my iPhone to my Mac iTunes stalls at step 7

    When backing up either my iPhone 6 or my wife's iPhone 5s to my Mac (27" Late 2013) using iTunes 12.4.3.1, the backup hangs during Step 7.  The blue bar indicates that the step is 100% complete, but it never tran...view more
    dougfromHB
    created by dougfromHB
  • iPhone can't back up on iTunes

    Hi. I have been trying to back up my iPhone 6 to my iTunes like I've always done so, but it stopped working a few months ago prompting the error "itunes could not backup iphone because it was disconnected". I now ur...view more
    sdc01
    last modified by sdc01
  • 9.3.5 iPhone disconnected while trying to backup via iTunes

    Hello all,   I have encountered yet another issue with my iPhone, after upgrading from 9.3.4 to 9.3.5; I can no longer back up the phone through iTunes!   I checked a number of similar sounding issues but ...view more
    sdc01
    created by sdc01
  • Music disappeared from iPhone 6s

    I recently signed up to Apple Music and shortly after, some of my music disappeared from my iPhone 6s.  It still appears in my iTunes library on my macbook. I have re-set my phone and done a manual sync with my...view more
    JayB.
    last modified by JayB.
  • Auto-Lock on iPhone 6s+ and iPad Pro 12.9

    I am trying to find out what happens to running processes when either my phone or tablet drop into auto-lock (each is set to 5 minutes). Does all running processes keep running or are they suspended? When I am syncing...view more
    RandyJ574
    created by RandyJ574
  • When I restored my new iphone I lost all my very important notes??

    I recently bought an iphone 6 to replace my iphone 4 where I used my notes religiously. It was a couple of weeks of noting on the new phone before i decided to plug it into my laptop and restore all my old things from...view more
    lologreeno
    last modified by lologreeno
  • Two step verification

    IiPhone 5/iPhone 6   I have lost my Key so I'm locked out of my phone. The phone that sent out the number has been sold. Is there anyway a transfer from the Apple ID   Message was edited by:<Personal Inf...view more
    gail from maine
    last modified by gail from maine
  • possible to back up 2  Iphones on one computer

    is it possible to back up 2, I phones on the same computer? have 2 old desktop Mac's and one up to date laptop that will accept the I phone for back-up... Jimview more
    James Sylvia
    last modified by James Sylvia
  • Is anyone else appalled that there is no password recovery or secure reset in place for encrypted backups????

    I am absolutely stunned that there is no password recovery for encrypted iPhone backups.   1) No password is required to gain access to the iTunes application. It launches and the phone connects automatically. ...view more
    Lawrence Finch
    last modified by Lawrence Finch
  • text messages do not sync

    The text messages, both SMS and iMessage, do not sync across my devices (iMac, iPhone, iPad). All of them are up-to-date on software and on the same Wi-Fi network yet each device has difference messages shown. If I de...view more
    Jonathan UK
    last modified by Jonathan UK
  • calendar not syncing

    I am having problems with items created in the OSX calendar app syncing with my iphone 6.  I create an appointment on my mac, sync the phone, and the appointment does not show up on the calendar on my phone. I ha...view more
    AntonyFromWatertown
    last modified by AntonyFromWatertown
  • Syncing iPhone 4S through iTunes with Outlook 2010 on my computer does not work. Any Help available?

    In continuation, I run Windows 8.1, with iOS 9.3.5 on my 4S iPhone with the latest version of iTunes 12.4.3.1.view more
    JPdoctor
    last modified by JPdoctor