EtreCheck version: 5.6 (5212) Report generated: 2020-08-15 02:58:30 Download EtreCheck from https://etrecheck.com Runtime: 4:11 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Keyboard, Trackpad & Bluetooth not working. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 2.50 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core 10 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 1724 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1920 x 1080 DELL S2218H 1920 x 1080 Drives: disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - D********e (Journaled HFS+) 499.25 GB (320.16 GB used) disk1 - Samsung SSD 860 EVO 250GB 250.06 GB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 249.72 GB disk2 [APFS Virtual drive] 249.72 GB (Shared by 5 volumes) disk2s1 - Q***************** - Data (APFS) [APFS Virtual drive] (Shared - 144.49 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Q***************D (APFS) (Shared - 11.18 GB used) Mounted Volumes: disk0s2 - D********e 499.25 GB (320.16 GB used, 179.13 GB available, 179.09 GB free) Journaled HFS+ Mount point: /Volumes/D********e disk2s1 - Q***************** - Data [APFS Virtual drive] 249.72 GB (Shared - 144.49 GB used, 91.64 GB available, 91.21 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 249.72 GB (Shared - 2.15 GB used, 91.21 GB free) APFS Mount point: /private/var/vm disk2s5 - Q***************D 249.72 GB (Shared - 11.18 GB used, 91.64 GB available, 91.21 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 Interface bridge0: Thunderbolt Bridge 3 Screen sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Screen sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.intel.haxm.plist Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Running app: com.apple.mdworker.shared.0E000000-0200-0000-0000-000000000000 Running app: com.apple.mdworker.shared.05000000-0500-0000-0000-000000000000 Running app: com.apple.mdworker.shared.0D000000-0100-0000-0000-000000000000 Running app: /private/var/folders/7y/rp354swj3dzfvwddmtyl7ynh0000gn/T/AppTranslocation/267DF2E0-BC13-42F9-B4CF-E1E912F67E9D/d/MenuMetersApp.app/Contents/MacOS/MenuMetersApp Details: Executable file is not accessible without Full Drive Access Running app: com.apple.mdworker.shared.0A000000-0400-0000-0000-000000000000 Running app: com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000 Running app: com.apple.mdworker.shared.10000000-0500-0000-0000-000000000000 Apps: 16 32-bit Applications: 18 32-bit apps Kernel Extensions: /Applications/Wondershare Filmora9.app SystemAudioRecorder.kext (1.1.0 - SDK 10.6) /Library/Extensions intelhaxm.kext (7.5.1 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 173 Apple tasks [Running] 120 Apple tasks [Other] 5 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 124 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-15) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-09-30) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-08-15) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-01-22) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-01-22) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-09-30) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-17) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-29) [Loaded] com.intel.haxm.plist (? 42f307e7 - installed 2019-05-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-08-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Running] com.seed4me.vpn.plist (Dmitry Zelenkovskiy - installed 2019-09-20) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-01-22) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-01-22) [Loaded] com.winzip.WinZip-Mac.plist (WinZip Computing LLC - installed 2019-08-02) [Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2019-10-08) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-03-08) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-19) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-08-15) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-08-15) [Running] com.imobie.AnyTransToolHelpers.plist (2QJGLWL8Y6 - installed 2020-01-15) [Loaded] com.seed4me.vpn.ui.plist (Dmitry Zelenkovskiy - installed 2019-09-20) User Login Items: [Not Loaded] ClockerHelper (App Store - installed 2020-01-30) Modern Login Item /Applications/Clocker.app/Contents/Library/LoginItems/ClockerHelper.app [Not Loaded] CopyClipHelper (App Store - installed 2019-09-07) Modern Login Item /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app [Not Loaded] Evernote Helper (App Store - installed 2019-12-23) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-23) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] ShazamHelper (App Store - installed 2020-02-13) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2020-02-12) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] Trello Login Helper (App Store - installed 2020-02-26) Modern Login Item /Applications/Trello.app/Contents/Library/LoginItems/Trello Login Helper.app [Not Loaded] coconutBattery Helper (Christoph Sinai - installed 2018-09-25) Modern Login Item /Applications/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Helper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-02-13) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-09-30) AdobePDFViewer: 20.006.20034 (Adobe Systems, Inc. - installed 2020-02-13) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: ABP (App Store - installed 2020-02-10) ABP Control Panel (App Store - installed 2020-02-10) AdBlock Engine (App Store - installed 2019-12-15) AdBlock Icon (App Store - installed 2019-12-15) Honey (App Store - installed 2020-02-04) 3rd Party Preference Panes: MenuMeters (Yuji Tachikawa - installed 2017-08-09) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 22.78 (1 min ago) 16.60 (5 min ago) 16.84 (15 min ago) Nominal I/O speed: 0.54 MB/s File system: 52.88 seconds Write speed: 195 MB/s Read speed: 524 MB/s CPU Usage Snapshot: Type Overall System: 22 % User: 42 % Idle: 36 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 190.31 % (?) Google Chrome 25.89 % (Google, Inc.) deleted 23.92 % (Apple) EtreCheck 8.74 % (App Store) System Information 3.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome 273 MB (Google, Inc.) EtreCheck 261 MB (App Store) Finder 148 MB (Apple) sharingd 142 MB (Apple) Skype 81 MB (Skype Communications S.a.r.l) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 118 KB / 66 KB (?) SystemUIServer 0 B / 64 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 10 GB Free RAM: 274 MB Used RAM: 7.44 GB Cached files: 2.29 GB Available RAM: 2.56 GB Swap Used: 512 KB Software Installs (past 30 days): Install Date Name (Version) 2020-08-14 macOS Catalina 10.15.5 Update 2020-08-14 MRTConfigData (1.64) 2020-08-14 XProtectPlistConfigData (2128) 2020-08-14 Gatekeeper Compatibility Data (1.0) 2020-08-14 Gatekeeper Configuration Data (181) 2020-08-15 Microsoft AutoUpdate 2020-08-15 ARMDC Agent Installer 2020-08-15 Microsoft Word 2020-08-15 Microsoft Excel 2020-08-15 EtreCheck (5.6) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report