EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-18 20:21:49 Download EtreCheckPro from https://etrecheck.com Runtime: 2:20 Performance: Excellent Problem: Computer is restarting Description: Sleep Wake failure in EFI Failure code:: 0x00000000 0x0000001f Computer crashes after going into â deep sleepâ after 30 minutes + of i nactivity. Normally running in a docked setup, but have also experienced multiple crashes totally disconnected. Problem started with Big Sur 11.2, disappeared for a few months and came back now about 2 weeks ago. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2,3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core 32 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 Battery: Health = Normal - Cycle count = 144 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3584 x 2240 AMD Radeon Pro 5500M - VRAM: 4 GB Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 111.88 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 521 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.35 GB used, 872.66 GB available, 871.66 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 111.88 GB used, 872.66 GB available, 871.66 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 1.00 TB (Shared - 521 MB used, 871.66 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 1.00 TB (Shared - 20 KB used, 871.66 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 1.00 TB (Shared - 3 MB used, 871.66 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en7: USB 10/100/1000 LAN Interface en8: Linksys USB3GIGV1 Interface en9: USB 10/100/1000 LAN 2 Interface en10: USB 10/100/1000 LAN 3 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.96 GB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: Less than an hour Notifications: Snagit 2021.app 6 notifications SteelSeries Engine 3.app 5 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/net.pulsesecure.SetupClient.plist Executable: ~/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.app/Contents/MacOS/PulseSetupClient Details: Exact match found in the legitimate list - probably OK Apps: 10 System Extensions: [Running] Cisco AnyConnect Socket Filter Extension - version 4.9.04043 (Cisco - 2020-11-12) Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.9.04043 (Cisco - 2020-12-01) Description: This system extension provides socket filter capabilities. Kernel Extensions: /Library/Application Support/Cisco/AnyConnect Secure Mobility Client [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.9.40 - SDK 10.14) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (8.20.1 - SDK 10.13) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 183 Apple tasks [Running] 134 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 182 Apple tasks [Running] 142 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2020-12-01) [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2020-12-01) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2020-11-27) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2020-05-04) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-05-28) [Running] com.steelseries.SSENext.plist (SteelSeries - installed 2021-03-16) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2020-11-12) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-11-27) [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2021-03-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-05-28) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-05-16) User Launch Agents: [Other] com.barco.clickshare.agent.plist (? 0 - installed 2020-03-06) [Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2021-03-19) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-10-13) [Loaded] net.pulsesecure.SetupClient.plist (? 0 - installed 2020-08-24) User Login Items: [Running] DashlaneAgent (Dashlane - installed 2021-05-03) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app [Not Loaded] DashlaneAutoStartHelper (Dashlane - installed 2021-05-03) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Not Loaded] Launcher Disabler (App Store - installed 2021-04-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2021-04-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] SnagitHelper2021 (TechSmith Corporation - installed 2021-04-22) Modern Login Item /Applications/Snagit 2021.app/Contents/Library/LoginItems/SnagitHelper2021.app [Not Loaded] SnagitLaunchAtLogin (TechSmith Corporation - installed 2021-04-22) Modern Login Item /Applications/Snagit 2021.app/Contents/Library/LoginItems/SnagitLaunchAtLogin.app [Loaded] StartUpHelper (Spotify - installed 2021-05-14) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-12-17) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-14) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-14) Safari Extensions: Dashlane (Dashlane - installed 2021-05-03) Webex Meetings (Cisco - installed 2021-02-02) Backup: Time Machine Not Configured! Performance: System Load: 2.15 (1 min ago) 2.15 (5 min ago) 2.01 (15 min ago) Nominal I/O speed: 1.21 MB/s File system: 14.14 seconds Write speed: 2967 MB/s Read speed: 3099 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 18.18 % (Etresoft, Inc.) WindowServer 15.66 % (Apple) kernel_task 3.50 % (Apple) Microsoft Teams Helper (Renderer) (5) 2.52 % (Microsoft Corporation) Teams 2.28 % (Microsoft Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Edge Helper (Renderer) (19) 4.08 GB (Microsoft Corporation) Microsoft Teams Helper (Renderer) (5) 879 MB (Microsoft Corporation) Code Helper (Renderer) (7) 826 MB (Microsoft Corporation) EtreCheckPro 743 MB (Etresoft, Inc.) Microsoft Edge 676 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 2 KB / 9 MB (Apple) mDNSResponder 389 KB / 18 KB (Apple) biometrickitd 158 KB / 140 KB (Apple) SubmitDiagInfo 124 KB / 1 KB (Apple) parsecd 74 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Code Helper (Renderer) (7) 4 (Microsoft Corporation) socketfilterfw 3 (Apple) WindowServer 1 (Apple) Finder 1 (Apple) trustd (4) 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 7.64 GB Used RAM: 16.32 GB Cached files: 8.04 GB Available RAM: 15.68 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-25 Pages (11.0) 2021-03-25 Numbers (11.0) 2021-03-30 Keynote (11.0) 2021-04-08 GarageBand (10.4.3) 2021-04-19 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-28 OneDrive (21.062.0328) 2021-04-30 XProtectPlistConfigData (2145) 2021-05-01 Command Line Tools for Xcode (12.5) 2021-05-01 macOS 11.3 (11.3) 2021-05-04 macOS 11.3.1 (11.3.1) 2021-05-06 MRTConfigData (1.78) 2021-05-06 Microsoft Remote Desktop (10.6.6) 2021-05-06 Logitech Options (8.20) 2021-05-14 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-05-16 Microsoft Teams (1.00.411161) Clean up: ~/Library/LaunchAgents/com.barco.clickshare.agent.plist /Applications/ClickShare.app Executable not found Diagnostics Information (past 7-30 days): 2021-05-14 07:24:07 trustd High CPU Use Executable: /usr/libexec/trustd End of report