MAJOR______________________________________ EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-06 09:30:50 Download EtreCheck from https://etrecheck.com Runtime: 7:14 Performance: Below Average Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 643 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 173.33 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 173.33 GB used - 73.54 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 73.54 GB free) APFS Mount point: /private/var/vm disk2s2 - T******************s 1.90 TB (192.66 GB used - 1.71 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface usbserial-AI05SY10: FT232R USB UART Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en1: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.45 GB available System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About 9 days Notifications: /Applications/CleanMyMac X.app 3 notifications (one scheduled) (Deleted) one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, Avast, Apple, and Malwarebytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.mshelper.plist Executable: /bin/bash '/Library/Application Support/mshelper/launch.sh' 32-bit Applications: 26 32-bit apps Kernel Extensions: /Applications/Toast 11 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.4.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 185 Apple tasks [Running] 99 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 198 Apple tasks [Running] 104 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-10-07) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 12e8eaa4 - installed 2019-08-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-28) [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-07-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-07-13) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-03-01) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-10-07) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-10-07) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-10-07) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-10-07) [Running] com.bjango.istatmenusdaemon.plist (? c5619db9 - installed 2017-09-02) [Running] com.iOSinstaller.updd.plist (? 0 - installed 2015-05-25) [Not Loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2015-06-14) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-01-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Not Loaded] com.mshelper.plist (? d6e5fa41 - installed 2019-03-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2019-01-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-01-04) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-01-04) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) NordVPNLauncher (App Store - installed 2019-11-06) (Modern Login Item - /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app) NordVPN Status Launcher (App Store - installed 2019-01-12) (Modern Login Item - /Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app) SpeechSynthesisServer.app (Apple - installed 2019-04-11) (Application - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app) Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-30) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-06-27) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 15.007.20033 (? - installed 2018-08-03) AdobePDFViewerNPAPI: 15.007.20033 (? - installed 2018-08-03) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) SharePointBrowserPlugin: 14.6.3 (? - installed 2016-04-16) PepperFlashPlayer: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Silverlight: 5.1.50901.0 (? - installed 2018-03-01) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-14) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-11) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-11) AirPlay: 2.0 (Apple - installed 2019-04-11) AppleAVBAudio: 740.1 (Apple - installed 2019-04-11) BridgeAudioSP: 5.39 (Apple - installed 2019-04-11) iSightAudio: 7.7.3 (Apple - installed 2019-04-11) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Hosts (installed 2017-03-05) Java (installed 2019-08-14) Tuxera NTFS (installed 2016-11-27) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-11-06 07:44:51 Last local snapshot: 2019-11-06 09:08:17 Performance: System Load: 2.82 (1 min ago) 3.39 (5 min ago) 4.17 (15 min ago) Nominal I/O speed: 0.11 MB/s File system: 37.33 seconds Write speed: 440 MB/s Read speed: 639 MB/s CPU Usage Snapshot: Type Overall System 17 % User 19 % Idle 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker (5) 17.54 % (Apple) com.apple.WebKit.WebContent (8) 15.54 % (Apple) kernel_task 10.72 % (Apple) backupd 7.78 % (Apple) EtreCheckPro 5.96 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 529 MB (Apple) EtreCheckPro 290 MB (Etresoft, Inc.) kernel_task 262 MB (Apple) mdworker_shared (7) 96 MB (Apple) Safari 74 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 5 MB / 1 MB (Apple) com.avast.proxy 508 KB / 96 KB (AVAST Software a.s.) netbiosd 155 KB / 79 KB (Apple) cloudd 38 KB / 14 KB (Apple) apsd 5 KB / 16 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (8) 15 (Apple) WindowServer 5 (Apple) diagnosticd 5 (Apple) Console 4 (Apple) Safari 3 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 29 MB Used RAM: 3.21 GB Cached files: 782 MB Available RAM: 811 MB Swap Used: 525 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-07 AvastHUB (1.5.44) 2019-10-10 Adobe Flash Player (32.0.0.270) 2019-10-10 Adobe Pepper Flash Player (32.0.0.270) 2019-10-15 Microsoft Outlook (16.30.19101301) 2019-10-15 Microsoft OneNote (16.30.19101301) 2019-10-15 Microsoft Excel (16.30.19101301) 2019-10-15 Microsoft PowerPoint (16.30.19101301) 2019-10-15 Microsoft Word (16.30.19101301) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-06 NordVPN IKE (5.0.2) Diagnostics Information (past 7 days): End of report MINOR______________________________________ EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-06 09:30:50 Download EtreCheck from https://etrecheck.com Runtime: 7:14 Performance: Below Average Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 643 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 173.33 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 173.33 GB used - 73.54 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 73.54 GB free) APFS Mount point: /private/var/vm disk2s2 - T******************s 1.90 TB (192.66 GB used - 1.71 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface usbserial-AI05SY10: FT232R USB UART Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en1: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.45 GB available System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About 9 days Notifications: /Applications/CleanMyMac X.app 3 notifications (one scheduled) (Deleted) one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, Avast, Apple, and Malwarebytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.mshelper.plist Executable: /bin/bash '/Library/Application Support/mshelper/launch.sh' 32-bit Applications: 26 32-bit apps Kernel Extensions: /Applications/Toast 11 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.4.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 185 Apple tasks [Running] 99 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 198 Apple tasks [Running] 104 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-10-07) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 12e8eaa4 - installed 2019-08-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-28) [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-07-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-07-13) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-03-01) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-10-07) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-10-07) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-10-07) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-10-07) [Running] com.bjango.istatmenusdaemon.plist (? c5619db9 - installed 2017-09-02) [Running] com.iOSinstaller.updd.plist (? 0 - installed 2015-05-25) [Not Loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2015-06-14) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-01-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Not Loaded] com.mshelper.plist (? d6e5fa41 - installed 2019-03-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2019-01-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-01-04) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-01-04) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) NordVPNLauncher (App Store - installed 2019-11-06) (Modern Login Item - /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app) NordVPN Status Launcher (App Store - installed 2019-01-12) (Modern Login Item - /Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app) SpeechSynthesisServer.app (Apple - installed 2019-04-11) (Application - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app) Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-30) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-06-27) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 15.007.20033 (? - installed 2018-08-03) AdobePDFViewerNPAPI: 15.007.20033 (? - installed 2018-08-03) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) SharePointBrowserPlugin: 14.6.3 (? - installed 2016-04-16) PepperFlashPlayer: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Silverlight: 5.1.50901.0 (? - installed 2018-03-01) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-14) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-11) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-11) AirPlay: 2.0 (Apple - installed 2019-04-11) AppleAVBAudio: 740.1 (Apple - installed 2019-04-11) BridgeAudioSP: 5.39 (Apple - installed 2019-04-11) iSightAudio: 7.7.3 (Apple - installed 2019-04-11) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Hosts (installed 2017-03-05) Java (installed 2019-08-14) Tuxera NTFS (installed 2016-11-27) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-11-06 07:44:51 Last local snapshot: 2019-11-06 09:08:17 Performance: System Load: 2.82 (1 min ago) 3.39 (5 min ago) 4.17 (15 min ago) Nominal I/O speed: 0.11 MB/s File system: 37.33 seconds Write speed: 440 MB/s Read speed: 639 MB/s CPU Usage Snapshot: Type Overall System 17 % User 19 % Idle 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker (5) 17.54 % (Apple) com.apple.WebKit.WebContent (8) 15.54 % (Apple) kernel_task 10.72 % (Apple) backupd 7.78 % (Apple) EtreCheckPro 5.96 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 529 MB (Apple) EtreCheckPro 290 MB (Etresoft, Inc.) kernel_task 262 MB (Apple) mdworker_shared (7) 96 MB (Apple) Safari 74 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 5 MB / 1 MB (Apple) com.avast.proxy 508 KB / 96 KB (AVAST Software a.s.) netbiosd 155 KB / 79 KB (Apple) cloudd 38 KB / 14 KB (Apple) apsd 5 KB / 16 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (8) 15 (Apple) WindowServer 5 (Apple) diagnosticd 5 (Apple) Console 4 (Apple) Safari 3 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 29 MB Used RAM: 3.21 GB Cached files: 782 MB Available RAM: 811 MB Swap Used: 525 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-07 AvastHUB (1.5.44) 2019-10-10 Adobe Flash Player (32.0.0.270) 2019-10-10 Adobe Pepper Flash Player (32.0.0.270) 2019-10-15 Microsoft Outlook (16.30.19101301) 2019-10-15 Microsoft OneNote (16.30.19101301) 2019-10-15 Microsoft Excel (16.30.19101301) 2019-10-15 Microsoft PowerPoint (16.30.19101301) 2019-10-15 Microsoft Word (16.30.19101301) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-06 NordVPN IKE (5.0.2) Diagnostics Information (past 7 days): End of report EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-06 09:50:34 Download EtreCheck from https://etrecheck.com Runtime: 4:56 Performance: Good Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 643 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 173.43 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 173.43 GB used - 73.44 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 73.44 GB free) APFS Mount point: /private/var/vm Network: Interface usbserial-AI05SY10: FT232R USB UART Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en1: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.45 GB available System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About 9 days Notifications: /Applications/CleanMyMac X.app 3 notifications (one scheduled) ~/Downloads/EtreCheckPro.app one notification (Deleted) one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, Avast, Apple, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.mshelper.plist Executable: /bin/bash '/Library/Application Support/mshelper/launch.sh' Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK 32-bit Applications: 26 32-bit apps Kernel Extensions: /Applications/Toast 11 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.4.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 197 Apple tasks [Running] 87 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 202 Apple tasks [Running] 100 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-10-07) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 12e8eaa4 - installed 2019-08-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-28) [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-07-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-07-13) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-03-01) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-10-07) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-10-07) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-10-07) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-10-07) [Running] com.bjango.istatmenusdaemon.plist (? c5619db9 - installed 2017-09-02) [Running] com.iOSinstaller.updd.plist (? 0 - installed 2015-05-25) [Not Loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2015-06-14) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-01-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Not Loaded] com.mshelper.plist (? d6e5fa41 - installed 2019-03-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2019-01-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-01-04) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-01-04) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) NordVPNLauncher (App Store - installed 2019-11-06) (Modern Login Item - /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app) NordVPN Status Launcher (App Store - installed 2019-01-12) (Modern Login Item - /Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app) SpeechSynthesisServer.app (Apple - installed 2019-04-11) (Application - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app) Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-30) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-06-27) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 15.007.20033 (? - installed 2018-08-03) AdobePDFViewerNPAPI: 15.007.20033 (? - installed 2018-08-03) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) SharePointBrowserPlugin: 14.6.3 (? - installed 2016-04-16) PepperFlashPlayer: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Silverlight: 5.1.50901.0 (? - installed 2018-03-01) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-14) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-11) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-11) AirPlay: 2.0 (Apple - installed 2019-04-11) AppleAVBAudio: 740.1 (Apple - installed 2019-04-11) BridgeAudioSP: 5.39 (Apple - installed 2019-04-11) iSightAudio: 7.7.3 (Apple - installed 2019-04-11) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Hosts (installed 2017-03-05) Java (installed 2019-08-14) Tuxera NTFS (installed 2016-11-27) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-11-06 07:44:51 Last local snapshot: 2019-11-06 09:08:17 Performance: System Load: 2.22 (1 min ago) 2.07 (5 min ago) 2.74 (15 min ago) Nominal I/O speed: 0.12 MB/s File system: 38.01 seconds Write speed: 430 MB/s Read speed: 634 MB/s CPU Usage Snapshot: Type Overall System 3 % User 4 % Idle 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Console 30.12 % (Apple) diagnosticd 28.18 % (Apple) routined (2) 20.07 % (Apple) sandboxd 17.62 % (Apple) secd 15.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 415 MB (Etresoft, Inc.) kernel_task 239 MB (Apple) com.apple.WebKit.WebContent (8) 233 MB (Apple) Console 76 MB (Apple) routined (2) 64 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 5 MB / 1 MB (Apple) com.avast.proxy 506 KB / 150 KB (AVAST Software a.s.) netbiosd 157 KB / 80 KB (Apple) apsd 5 KB / 28 KB (Apple) WhatsApp 14 KB / 9 KB (App Store) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Console 18 (Apple) diagnosticd 17 (Apple) Finder 11 (Apple) cloudd 4 (Apple) WindowServer 4 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 20 MB Used RAM: 3.33 GB Cached files: 663 MB Available RAM: 683 MB Swap Used: 501 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-07 AvastHUB (1.5.44) 2019-10-10 Adobe Flash Player (32.0.0.270) 2019-10-10 Adobe Pepper Flash Player (32.0.0.270) 2019-10-15 Microsoft Outlook (16.30.19101301) 2019-10-15 Microsoft OneNote (16.30.19101301) 2019-10-15 Microsoft Excel (16.30.19101301) 2019-10-15 Microsoft PowerPoint (16.30.19101301) 2019-10-15 Microsoft Word (16.30.19101301) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-06 NordVPN IKE (5.0.2) Diagnostics Information (past 7 days): End of report EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-06 10:02:54 Download EtreCheck from https://etrecheck.com Runtime: 5:04 Performance: Below Average Problem: Beachballing_________________________________ Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 643 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 173.47 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 173.47 GB used - 73.39 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 73.39 GB free) APFS Mount point: /private/var/vm Network: Interface usbserial-AI05SY10: FT232R USB UART Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en1: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.45 GB available System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About 9 days Notifications: /Applications/CleanMyMac X.app 3 notifications (one scheduled) ~/Downloads/EtreCheckPro.app 2 notifications (Deleted) one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, Avast, Apple, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.mshelper.plist Executable: /bin/bash '/Library/Application Support/mshelper/launch.sh' Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK 32-bit Applications: 26 32-bit apps Kernel Extensions: /Applications/Toast 11 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.4.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 190 Apple tasks [Running] 94 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 201 Apple tasks [Running] 101 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-10-07) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 12e8eaa4 - installed 2019-08-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-28) [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-07-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-07-13) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-03-01) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-10-07) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-10-07) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-10-07) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-10-07) [Running] com.bjango.istatmenusdaemon.plist (? c5619db9 - installed 2017-09-02) [Running] com.iOSinstaller.updd.plist (? 0 - installed 2015-05-25) [Not Loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2015-06-14) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-01-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Not Loaded] com.mshelper.plist (? d6e5fa41 - installed 2019-03-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2019-01-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-01-04) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-01-04) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) NordVPNLauncher (App Store - installed 2019-11-06) (Modern Login Item - /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app) NordVPN Status Launcher (App Store - installed 2019-01-12) (Modern Login Item - /Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app) SpeechSynthesisServer.app (Apple - installed 2019-04-11) (Application - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app) Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-30) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-06-27) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 15.007.20033 (? - installed 2018-08-03) AdobePDFViewerNPAPI: 15.007.20033 (? - installed 2018-08-03) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) SharePointBrowserPlugin: 14.6.3 (? - installed 2016-04-16) PepperFlashPlayer: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Silverlight: 5.1.50901.0 (? - installed 2018-03-01) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-14) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-11) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-11) AirPlay: 2.0 (Apple - installed 2019-04-11) AppleAVBAudio: 740.1 (Apple - installed 2019-04-11) BridgeAudioSP: 5.39 (Apple - installed 2019-04-11) iSightAudio: 7.7.3 (Apple - installed 2019-04-11) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Hosts (installed 2017-03-05) Java (installed 2019-08-14) Tuxera NTFS (installed 2016-11-27) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-11-06 07:44:51 Last local snapshot: 2019-11-06 09:08:17 Performance: System Load: 3.41 (1 min ago) 3.45 (5 min ago) 3.31 (15 min ago) Nominal I/O speed: 0.13 MB/s File system: 34.51 seconds Write speed: 435 MB/s Read speed: 676 MB/s CPU Usage Snapshot: Type Overall System 7 % User 23 % Idle 69 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) cloudphotosd 59.86 % (Apple) WindowServer 10.02 % (Apple) EtreCheckPro 5.88 % (Etresoft, Inc.) diagnosticd 4.86 % (Apple) Console 4.24 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 411 MB (Etresoft, Inc.) cloudphotosd 303 MB (Apple) kernel_task 245 MB (Apple) mdworker_shared (17) 228 MB (Apple) com.apple.WebKit.WebContent (8) 203 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 5 MB / 1 MB (Apple) com.avast.proxy 431 KB / 64 KB (AVAST Software a.s.) netbiosd 158 KB / 81 KB (Apple) apsd 5 KB / 32 KB (Apple) WhatsApp 15 KB / 10 KB (App Store) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Console 7 (Apple) diagnosticd 7 (Apple) WindowServer 6 (Apple) mdworker (4) 5 (Apple) mds_stores 4 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 14 MB Used RAM: 3.30 GB Cached files: 706 MB Available RAM: 721 MB Swap Used: 706 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-07 AvastHUB (1.5.44) 2019-10-10 Adobe Flash Player (32.0.0.270) 2019-10-10 Adobe Pepper Flash Player (32.0.0.270) 2019-10-15 Microsoft Outlook (16.30.19101301) 2019-10-15 Microsoft OneNote (16.30.19101301) 2019-10-15 Microsoft Excel (16.30.19101301) 2019-10-15 Microsoft PowerPoint (16.30.19101301) 2019-10-15 Microsoft Word (16.30.19101301) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-06 NordVPN IKE (5.0.2) Diagnostics Information (past 7 days): End of report EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-06 10:27:37 Download EtreCheck from https://etrecheck.com Runtime: 5:26 Performance: Below Average Problem: Apps are crashing_________________________ Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 643 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 173.84 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 173.84 GB used - 73.08 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 73.08 GB free) APFS Mount point: /private/var/vm Network: Interface usbserial-AI05SY10: FT232R USB UART Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en1: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 30.45 GB available System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About 9 days Notifications: /Applications/CleanMyMac X.app 3 notifications (one scheduled) ~/Downloads/EtreCheckPro.app 4 notifications (Deleted) one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, Avast, Apple, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.iOSinstaller.updd.plist Executable: /Library/PrivilegedHelperTools/com.iOSinstaller.updd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.mshelper.plist Executable: /bin/bash '/Library/Application Support/mshelper/launch.sh' Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK 32-bit Applications: 26 32-bit apps Kernel Extensions: /Applications/Toast 11 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.8 - SDK 10.14) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.4.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 199 Apple tasks [Running] 85 Apple tasks [Other] 2 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 208 Apple tasks [Running] 94 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-10-07) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-10-06) [Not Loaded] com.oracle.java.Java-Updater.plist (? 12e8eaa4 - installed 2019-08-14) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-28) [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-07-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-07-13) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-03-01) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-24) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2019-10-07) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2019-10-07) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-10-07) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-10-07) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-10-07) [Running] com.bjango.istatmenusdaemon.plist (? c5619db9 - installed 2017-09-02) [Running] com.iOSinstaller.updd.plist (? 0 - installed 2015-05-25) [Not Loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2015-06-14) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-01-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-16) [Not Loaded] com.mshelper.plist (? d6e5fa41 - installed 2019-03-21) [Loaded] com.nordvpn.osx.helper.plist (? 5936d993 - installed 2019-01-12) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-24) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-04-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-04-02) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-01-04) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-01-04) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) NordVPNLauncher (App Store - installed 2019-11-06) (Modern Login Item - /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app) NordVPN Status Launcher (App Store - installed 2019-01-12) (Modern Login Item - /Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app) SpeechSynthesisServer.app (Apple - installed 2019-04-11) (Application - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app) Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-30) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-06-27) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28) AdobePDFViewer: 15.007.20033 (? - installed 2018-08-03) AdobePDFViewerNPAPI: 15.007.20033 (? - installed 2018-08-03) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) SharePointBrowserPlugin: 14.6.3 (? - installed 2016-04-16) PepperFlashPlayer: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-10) Silverlight: 5.1.50901.0 (? - installed 2018-03-01) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-14) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-11) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-11) AirPlay: 2.0 (Apple - installed 2019-04-11) AppleAVBAudio: 740.1 (Apple - installed 2019-04-11) BridgeAudioSP: 5.39 (Apple - installed 2019-04-11) iSightAudio: 7.7.3 (Apple - installed 2019-04-11) 3rd Party Preference Panes: Flash Player (installed 2019-09-23) Hosts (installed 2017-03-05) Java (installed 2019-08-14) Tuxera NTFS (installed 2016-11-27) Time Machine: Time Machine information not available without Full Drive Access. 3 local snapshots Oldest local snapshot: 2019-11-06 07:44:51 Last local snapshot: 2019-11-06 10:05:57 Performance: System Load: 5.39 (1 min ago) 5.22 (5 min ago) 4.21 (15 min ago) Nominal I/O speed: 0.16 MB/s File system: 42.58 seconds Write speed: 436 MB/s Read speed: 619 MB/s CPU Usage Snapshot: Type Overall System 30 % User 64 % Idle 6 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) CalendarAgent 65.62 % (Apple) Console 41.06 % (Apple) diagnosticd 33.40 % (Apple) CalNCService 33.06 % (Apple) com.apple.WebKit.WebContent (20) 25.14 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (20) 653 MB (Apple) kernel_task 293 MB (Apple) EtreCheckPro 273 MB (Etresoft, Inc.) mdworker_shared (11) 145 MB (Apple) Console 106 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) cloudphotosd 53 MB / 89 KB (Apple) mDNSResponder 5 MB / 1 MB (Apple) com.avast.proxy 819 KB / 174 KB (AVAST Software a.s.) cloudd 229 KB / 74 KB (Apple) netbiosd 160 KB / 82 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Console 8 (Apple) cloudphotosd 7 (Apple) diagnosticd 6 (Apple) CalendarAgent 6 (Apple) sandboxd 6 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 15 MB Used RAM: 3.31 GB Cached files: 689 MB Available RAM: 703 MB Swap Used: 941 MB Software Installs (past 30 days): Install Date Name (Version) 2019-10-07 AvastHUB (1.5.44) 2019-10-10 Adobe Flash Player (32.0.0.270) 2019-10-10 Adobe Pepper Flash Player (32.0.0.270) 2019-10-15 Microsoft Outlook (16.30.19101301) 2019-10-15 Microsoft OneNote (16.30.19101301) 2019-10-15 Microsoft Excel (16.30.19101301) 2019-10-15 Microsoft PowerPoint (16.30.19101301) 2019-10-15 Microsoft Word (16.30.19101301) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-06 NordVPN IKE (5.0.2) Diagnostics Information (past 7 days): End of report