EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-04-28 22:03:39 Download EtreCheckPro from https://etrecheck.com Runtime: 10:26 Performance: Below Average Problem: Computer is too slow Description: iMac (Retina 4K, 21.5-inch, Late 2015) 3.1 GHz Quad-Core Intel Core i5 running macOS Big Sur v11.2.3 The machine has become noticeably slower over the past few months, to the point where it was almost unusable today.I get a revolving beach b all or a blue spinning wheel and have to wait a long time while it tri es to open Safari or any app. Downloading pictures from my DSLR is tak ing an age too. There is plenty of wifi signal strength and itâ s a hig h speed data connection Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) iMac Model: iMac16,2 3.1 GHz Quad-Core Intel Core i5 (i5-5675R) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 707.06 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 415 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 707.06 GB used, 506.61 GB available, 272.34 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 415 MB used, 272.34 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 272.34 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.05 GB used, 506.61 GB available, 272.34 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 2 MB used, 272.34 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.79 TB available iCloud Status: one pending file System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 5 hours Notifications: Garmin Express Service.app one notification OneDrive.app 12 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.bluejeans.app.detector.plist Executable: ~/Library/Application Support/Blue Jeans/desktop/carmel-detector/startup/start-carmel-detector.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: ~/Library/Internet Plug-Ins/FreeConferenceCallPlugin.plugin Apps: 5 Kernel Extensions: /Library/Extensions [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (1.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.5 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (4.3.0 - SDK 10.10) [Not Loaded] OlympusDSCDriver.kext - com.olympus.CamBlockCommandsDevice (2.0.0) [Not Loaded] OlympusDSCSCSIDriver.kext - com.olympus.CamBlockCommandsDeviceUP (2.0.0) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 172 Apple tasks [Running] 142 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 185 Apple tasks [Running] 138 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-01-26) [Other] com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2016-01-26) [Other] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-01-26) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-04-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-13) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-04-27) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-04-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-27) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-06) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-04-20) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-04-27) User Launch Agents: [Killed] com.bluejeans.app.detector.plist (? 0 - installed 2017-01-06) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-30) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-10-21) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-10-21) User Login Items: [Running] Garmin Express Service (Garmin International - installed 2021-03-21) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2021-03-21) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] ApplicationUpdater (Garmin International - installed 2021-03-21) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app [Running] OneDrive (Microsoft Corporation - installed 2021-04-24) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-04-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-04-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-04-27) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-11-27) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2018-11-27) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: CitrixICAClientPlugIn: 12.1.100 (? - installed 2016-01-26) AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-18) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-18) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-01-20) Safari Extensions: Webex Meetings (Cisco - installed 2020-09-24) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-11-24) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Macintosh HD - Data: Disk size: 1000.00 GB - Disk used: 727.65 GB Destinations: S***********************e [Local] (Last used) Total size: 2.00 TB Total number of backups: 12 Oldest backup: 2017-04-04 18:47:02 Last backup: 2017-04-06 21:54:37 11 local snapshots Oldest local snapshot: 2021-04-28 09:44:55 Last local snapshot: 2021-04-28 21:45:28 Performance: System Load: 1.27 (1 min ago) 1.33 (5 min ago) 1.38 (15 min ago) Nominal I/O speed: 0.05 MB/s File system: 68.08 seconds Write speed: 59 MB/s Read speed: 52 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.98 % (Etresoft, Inc.) WindowServer 6.12 % (Apple) kernel_task 1.96 % (Apple) Dropbox Web Helper (3) 0.30 % (Dropbox, Inc.) sysmond 0.14 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (2) 498 MB (Apple) EtreCheckPro 479 MB (Etresoft, Inc.) Safari 175 MB (Apple) Microsoft Word 137 MB (Microsoft Corporation) FinderSync (10) 136 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 693 KB / 437 KB (Apple) com.apple.WebKit.Networking 612 KB / 27 KB (Apple) Dropbox 174 KB / 153 KB (Dropbox, Inc.) apsd 8 KB / 149 KB (Apple) TeamViewer_Service 35 KB / 27 KB (TeamViewer GmbH) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Dropbox Web Helper (3) 1 (Dropbox, Inc.) sysmond 0 (Apple) TeamViewer_Desktop 0 (TeamViewer GmbH) Dropbox (3) 0 (Dropbox, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 27 MB Used RAM: 5.43 GB Cached files: 2.54 GB Available RAM: 2.57 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-10 iMovie (10.2.3) 2021-03-12 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-21 Garmin Express (0) 2021-03-24 Numbers (11.0) 2021-03-24 Pages (11.0) 2021-03-27 macOS 11.2.3 (11.2.3) 2021-03-31 Keynote (11.0) 2021-04-06 Microsoft Teams (1.00.408872) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-13 Microsoft OneNote (16.48.21041102) 2021-04-13 Microsoft Outlook (16.48.21041102) 2021-04-14 GarageBand (10.4.3) 2021-04-15 DWG Tools - View & Convert DWG (5.0) 2021-04-16 Norton For Mac 2021-04-16 Norton 360 SKU 2021-04-16 Norton Secure VPN 2021-04-16 MRTConfigData (1.77) 2021-04-16 XProtectPlistConfigData (2144) 2021-04-18 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-24 Microsoft PowerPoint (16.48.21041102) 2021-04-24 Microsoft Word (16.48.21041102) 2021-04-24 Microsoft Excel (16.48.21041102) 2021-04-27 TeamViewer (15.17.6) 2021-04-27 Microsoft OneDrive (21.52.314) Clean up: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Executable not found /Library/LaunchAgents/com.citrix.ServiceRecords.plist /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Executable not found Diagnostics Information (past 7-30 days): 2021-04-28 19:54:39 Garmin Express.app Crash Executable: /Applications/Garmin Express.app 2021-04-28 18:23:06 OneDrive.app High CPU Use (2 times) Executable: /Applications/OneDrive.app Details: abort() called 2021-04-28 18:14:05 com.apple.MediaLibraryService Crash Executable: /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.apple.MediaLibraryService.xpc/Contents/MacOS/com.apple.MediaLibraryService Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[NSPlaceholderString initWithString:]: nil argumen t' terminating with uncaught exception of type NSException abort() called 2021-04-28 16:04:03 com.symantec.mes.systemextension Crash (2 times) Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2021-04-28 16:03:38 addRights Crash Executable: /Library/Application Support/Symantec/*/addRights Details: dyld: launch, loading dependent libraries 2021-04-28 15:56:27 Safari.app Hang Executable: /Applications/Safari.app 2021-04-28 15:49:31 Norton 360.app Hang Executable: /Applications/Norton 360.app 2021-04-25 16:06:59 Photos.app Hang Executable: /System/Applications/Photos.app 2021-04-25 12:25:13 loginwindow.app High CPU Use Executable: /System/Library/CoreServices/loginwindow.app 2021-04-21 12:38:53 Kernel Panic Details: panic(cpu 1 caller 0xffffff8012964a25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds End of report