EtreCheckPro version: 6.8.12 (68084) Report generated: 2025-12-12 11:09:21 Download EtreCheckPro from https://etrecheck.com Runtime: 4:09 Performance: Good Problem: Computer is restarting Description: I've been experiencing a loud fan, continuous WindowServer crashes, an d computer restarting with my MacBook Pro. This happens most often whe n I leave my computer open on an application like Safari. I will retur n to my computer in 5-10 minutes to find it had restarted and logged m e out. The laptop also occasionally has momentary display issues, like a flash of black on the screen, or white/colorful lines. I do not use any additional/external monitors. The only thing I plug i nto my computer regularly is the original charger. This happens regar dless of what app I am using. I use Safari and Microsoft Edge most oft en, and occasionally use Logic Pro X and Final Cut Pro. Specs: 13" 2020 MacBook Pro with 2.3 GHz Quad-Core Intel Core i7 proce ssor, Intel Iris Plus Graphics 1536 MB, 32 GB memory, and Tahoe 26.1. Major Issues: Anything that appears on this list needs immediate attention. Orphan system extension - A system extension has not been properly uninstalled. System extension blocked - There are system extensions awaiting user approval. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) Status: Supported MacBook Pro Model: MacBookPro16,2 2.3 GHz Quad-Core Intel Core i7 (i7-1068NG7) CPU: 4-core 32 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 16 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 587 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 1% used, 32.20 TB written, 100% health, 77 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (12.19 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (12.19 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (802.43 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.68 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.44 GB used) disk1s5 - VM (APFS) [APFS VM] (1.07 GB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 12.19 GB Shared values Size: 1.00 TB Free: 180.22 GB Available: 689.90 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 802.43 GB Shared values Size: 1.00 TB Free: 180.22 GB Available: 689.90 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.68 GB Shared values Size: 1.00 TB Free: 180.22 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1.00 TB Free: 180.22 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 1.00 TB Free: 180.22 GB USB: USB 2.0 Bus USB 3.1 Bus Apple T2 Bus Headset Ambient Light Sensor Touch Bar Display Touch Bar Backlight Apple T2 Controller FaceTime HD Camera (Built-in) Apple Internal Keyboard / Trackpad Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: iPhone Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 iCloud is limited without Full Disk Access System Software: macOS Tahoe 26.1 (25B78) Installed 2025-11-13 Time since boot: About 18 days Configuration Profiles: com.apple.wifi.managed SSID_STR EncryptionType AutoJoin HIDDEN_NETWORK Password Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Surfshark System Extensions: [Running] Surfshark. WireGuard - version 4.22.1 (SURFSHARK LTD - installed 2025-08-06) Application: /Applications/Surfshark.app - version 4.22.1 (SURFSHARK LTD - installed 2025-08-22) Description: System Extension enables Surfshark app to connect using WireGuard protocol. [Running] Nielsen Network Extension - version 1.0 (The Nielsen Company - installed 2021-05-21) Application: Not found! [Running] emp-usb-cmio-camera-extension - version 1.0.1 (eMPIA Technology Corp. - installed 2023-12-15) Application: /Applications/VIDBOX/Capture Device Driver.app - version 1.0.1 (eMPIA Technology Corp. - installed 2025-05-06) Description: CMIO Camera Extension for eMPIA USB devices [Waiting for authorization] Surfshark Antivirus - version 4.22.1 (SURFSHARK LTD - installed 2025-08-06) Application: /Applications/Surfshark.app - version 4.20.0 (SURFSHARK LTD - installed 2025-08-22) Description: System Extension enables Surfshark app to provide antivirus features. [Not Loaded] Surfshark. TransparentProxy - version 4.22.1 (SURFSHARK LTD - installed 2025-08-06) Application: /Applications/Surfshark.app - version 4.22.1 (SURFSHARK LTD - installed 2025-08-22) Description: TransparentProxy System Extension enables Surfshark app to bypass customized apps from VPN traffic. Kernel Extensions: /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (16.60.21 - SDK 11) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 179 Apple tasks [Running] 200 Apple tasks [Other] 6 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 206 Apple tasks [Running] 247 Apple tasks [Other] One Apple task Launch Daemons: [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-18) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-10-09) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Not Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2020-09-01) Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper [Not Loaded] com.microsoft.EdgeUpdater.wake.system.plist (Microsoft Corporation - installed 2025-05-06) Command: /Library/Application Support/Microsoft/EdgeUpdater/Current/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2022-10-29) Command: /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https:/activation.paceap.com/InitiateActivation [Not Loaded] com.uaudio.bsd.helper.plist (Universal Audio - installed 2022-11-29) Executable: /Library/PrivilegedHelperTools/com.uaudio.bsd.helper [Not Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2025-06-30) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-11-04) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-18) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-09) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-10-08) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-13) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-13) [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2022-11-29) Command: /Library/Frameworks/PACEEdenExperience.framework/Versions/Current/Software Activation /var/tmp/com.paceap.eden.licensed.agent 1 [Not Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-11-04) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Not Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-11-04) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Login Items: [Not Loaded] CleanMyMac_5_MAS_HealthMonitor (App Store - installed 2025-12-01) Modern Login Item /Applications/CleanMyMac_5_MAS.app/Contents/Library/LoginItems/CleanMyMac_5_MAS_HealthMonitor.app [Not Loaded] CleanMyMac_5_MAS_Menu (App Store - installed 2025-12-01) Modern Login Item /Applications/CleanMyMac_5_MAS.app/Contents/Library/LoginItems/CleanMyMac_5_MAS_Menu.app [Not Loaded] Surfshark (SURFSHARK LTD - installed 2025-08-22) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-10-28) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-10-28) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 864 Apple apps 114 3rd party apps 64 x86-only apps No unsigned apps App Extensions: Widgets: [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] Microsoft Edge Widgets - /Applications/Microsoft Edge.app Plugins: [Loaded] Apple ProRes RAW Processor - /Applications/Compressor.app [Loaded] FxAnalyzer - /Applications/Movies/Final Cut Pro.app [Loaded] BluRayH264Encoder - /Applications/Movies/Final Cut Pro.app [Loaded] DolbyDigitalEncoder - /Applications/Movies/Final Cut Pro.app Safari extensions: [Loaded] Vinegar Classic - /Applications/Vinegar.app [Loaded] Vinegar - /Applications/Vinegar.app [Loaded] Zotero Connector - /Applications/Zotero.app Share services: [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Not Loaded] Surfshark Finder Extension - /Applications/Surfshark.app [Not Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: [Not Loaded] InDesign QuickLook Extension - /Applications/Art/Adobe InDesign 2024/Adobe InDesign 2024.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck [Loaded] LogicProQuickLookExtension - /Applications/Music/Logic Pro.app com.apple.logicx.project *.logicx QuickLook Thumbnails: [Loaded] LogicProThumbnailExtension - /Applications/Music/Logic Pro.app com.apple.logicx.project *.logicx Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-18) Audio Plug-ins: VD-DEEP: 2.1.1 (NXTGN Music Technology GmbH - installed 2021-01-27) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2025-10-23) ParrotAudioPlugin: 1.0 (Apple - installed 2025-10-28) AppleAES3Audio: 3.0 (? - installed 2025-10-13) Backup: Time Machine information is limited without Full Disk Access Destinations: h*************n [Local] (Last used) 6 local snapshots Oldest local snapshot: 2025-03-18 01:50:33 Last local snapshot: 2025-12-12 10:24:49 Performance: System Load: 2.34 (1 min ago) 2.59 (5 min ago) 2.48 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 16.73 seconds Write speed: 1872 MB/s Read speed: 2540 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 8 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 56.76 % (Etresoft, Inc.) WindowServer 16.64 % (Apple) IntelligencePlatformComputeService 16.62 % (Apple) kernel_task 6.30 % (Apple) BiomeAgent 1.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.65 GB (Etresoft, Inc.) com.apple.WebKit.WebContent (6) 1.43 GB (Apple) com.apple.photos.ImageConversionService 1.03 GB (Apple) MTLCompilerService (11) 576 MB (Apple) Microsoft Word 455 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 243 MB / 105 MB (Apple) com.apple.WebKit.Networking 32 MB / 2 MB (Apple) apsd 400 KB / 1 MB (Apple) netbiosd 730 KB / 130 KB (Apple) mobileactivationd 231 KB / 207 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) TouchBarServer 1 (Apple) com.apple.AppleUserHIDDrivers 1 (Apple) bluetoothd 0 (Apple) mDNSResponder 0 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 5.10 GB Used RAM: 13.60 GB Cached files: 13.30 GB Available RAM: 18.40 GB Swap Used: 82 MB Software Installs (past 60 days): Install Date Name (Version) 2025-10-13 MRTConfigData (1.93) - Software update 2025-10-13 Gatekeeper Compatibility Data (1.0) - Software update 2025-10-13 XProtectPayloads (153) - Software update 2025-10-13 XProtectPlistConfigData (5318) - Software update 2025-10-13 Pro Video Formats (3.0) - Software update 2025-10-17 XProtectCloudKitUpdate (5319) - XProtectUpdateService 2025-10-19 XProtectPlistConfigData (5319) - Software update 2025-10-19 CleanMyMac (5.2.6) - App Store 2025-10-22 XProtectCloudKitUpdate (5320) - XProtectUpdateService 2025-10-22 XProtectPlistConfigData (5320) - Software update 2025-10-23 XProtectCloudKitUpdate (5321) - XProtectUpdateService 2025-10-23 XProtectPlistConfigData (5321) - Software update 2025-10-24 CleanMyMac (5.2.7) - App Store 2025-11-04 XProtectPlistConfigData (5322) - Software update 2025-11-04 XProtectPayloads (156) - Software update 2025-11-04 Zoom Workplace (6.5.12.63499) - Installer 2025-11-11 XProtectPlistConfigData (5323) - Software update 2025-11-12 CleanMyMac (5.2.9) - App Store 2025-11-13 macOS 26.1 (26.1) - Software update 2025-11-14 Compressor (4.11.1) - App Store 2025-12-01 CleanMyMac (5.2.10) - App Store 2025-12-10 XProtectPlistConfigData (5324) - Software update Clean up: [Running] Nielsen Network Extension - version 1.0 (The Nielsen Company - installed 2021-05-21) Application: Not found! /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Executable not found Diagnostics Information (past 60 days): 2025-12-12 10:58:59 Mail Crash Executable: /System/Applications/Mail.app 2025-12-10 21:09:22 spotlightknowledged High CPU Use (3 times) First occurrence: 2025-12-10 10:45:42 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-12-10 15:02:37 MTLCompilerService High CPU Use (2 times) First occurrence: 2025-12-08 15:30:32 Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService 2025-12-10 13:13:14 LookupViewService Crash (2 times) First occurrence: 2025-12-09 19:44:01 Executable: /System/Library/PrivateFrameworks/Lookup.framework/Versions/A/XPCServices/LookupViewService.xpc/Contents/MacOS/LookupViewService 2025-12-07 15:07:23 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report